Ava Young

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered prompt service to prioritize customer needs.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Allocated a portfolio of clients to maintain
• Receiving orders and creating orders in CW1 system.
• Instructing origin offices/agents with instructions for shipment and ensuring correct pricing, information and instructions set up in jobs for import operations in Christchurch office
• Follow up of shipments with overseas offices via email / phone
• Maintaining records and tasks for orders in CW1 system
• Answering questions about a company's products or services.
• Resolving issues and troubleshooting technical problems.
• Delivering information about a company's offerings.
• Providing proactive customer outreach.
• Providing customers with regular status reports and following up where necessary with carriers and/or overseas offices to ensure timely movement of cargo
• Liaise with Christchurch sales person and provide general office back up on their behalf.
• Obtain rates from carriers and overseas offices
• Produce quotations for submission to clients and potential clients in conjunction with input from Christchurch sales person.
• Assist with maintenance of auto rating tariffs within CW1.
• Attend weekly sales meetings in Christchurch office and recording / circulating of Meetings Minutes.
• Filing rates and related information received from carriers and offices/agents
Any other duties instructed by Management to help facilitate the successful running of the Company

• Liaising with Shipping Lines, Airlines, Forwarders, Supplier's, Consignees and Transport Companies
• Processing of individual files ensuring that documentation is handled in a timely and compliant manner
• Entering and tracking milestones for orders and providing reports to customers
• Registering and processing of freight through to final delivery and invoice
• Prepare jobs to customs clearance, ensuring that all required documents are received
• Support the Brokerage team with management of data and documents
• Process and follow through claims
• Regularly communicating with customers and assisting in all aspects of international freight and domestics including offsite customer visits
• Processing and data entry of import and export shipments coming in
• Ensuring all documentations are received to pass to the brokers for clearance
• Liaising with internal and external customers to problem solve
• Billing of files, invoice and process supplier charges
• Provide updates to clients while liaising with local and overseas suppliers
• Obtain pricing and facilitating client quote requests
• Support to other areas off the business where required

SST is general contractor offering construction services and properties developing in Thailand.

• Maintaining and monitoring project plans, schedule, work hours, budget and expenditures
• Managing import and exporting overseas equipment and materials
• Fostering and development of employees and contractors careers to improve profitability.
• Set goals, define and implement the corporate vision
• Oversee budget creation and implementation, financial operation, marketing and bidding/purchasing activities
• Manage quality control and continuous improvement initiatives
• Liaise with customers to ensure the success and completion of projects

• Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures for a NZD 15 million smart meters rollout project.
• Organizing attending and participating in stakeholder meetings, including the documentation and follow up of important actions and decisions.
• Sharing relevant documentation and reports with project teams, providing information and regular support to stakeholders.
• Being point of contact for various work teams, developing in-depth understanding of project scope and particulars i.e. time frames, financials outcomes
• Ensuring resources and equipment are always available
  Providing support to project manager and business leaders
• Minute taker role and creating and reviewing of reports
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

Merz & Associates is directory of Freight Forwarders, Cargo Agents, Shipping Companies, Air - Sea - Land - River - Railroad Transport, Logistics, Brokers Cargo Services Nationwide, Auckland Airport based

• Determine import code and duties, manage and facilitate to ensure all documentations are correct
• Preparation documents for customers ensure data entries are correctly in the systems for customs brokers to completed the shipment
• Identify and assess customers' needs to achieve satisfaction and provide accurate, valid and complete information by suring the right methods and follow the company protocol

Industrial Alloys Ltd is Foundries Manufacturing provide quality of cast alloys, cast iron and general stainless steel throughout New Zealand and Australia since the late 1980s
• Complete Administration Duties
- Accounts Payable/Receivable, Payroll (35 staff, salary, wages and casual)
- GST, FBT, PAYE
- Chart of Accounts, End of Month Processing
• Used Word, Excel, MYOB Accounting Programs, MYOB, IMS and Xero Payroll packages
• Reception, Purchase ordering, processing manufacturing orders, processing sales orders
• All processes up to sending set of accounts to the accountant.
• Importing Orders and Foreign Currency Payments

• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
• Spearheaded complex projects from inception through completion while adhering to strict deadlines without compromising quality or integrity.
• Fostered strong relationships with external vendors/partners in order to negotiate favourable contract terms that benefited both parties.

Bonney is specialised transport company delivering logistics to NZ's manufacturers, big and small for nearly100 years

• Processing accounts payable and accounts receivable, generating invoices, managing debtors, GST, PAYE, account reconciliations and producing various financial reports
• Set up office processes and administrative procedures, utilising recognised best practices, ensuring efficient workflow and compliance to statutory requirements

• Managed cash application process, ensuring accurate allocation of payments to corresponding invoices.
• Assisted in the preparation of monthly financial statements, providing accurate information for decision-making purposes.
• Improved cash flow by diligently managing account collections and resolving outstanding invoices.

• Strategic Development - involved overseeing the day-to-day running of the business as well develop
  growth-strategies for the company.
• Business Development - Responsible for hunting, identifying, and implementing new business
  opportunities.
• Stakeholder Relationships and Communications - Responsible for managing all relationship with key
  stakeholders.
• Customer Service - My general philosophy is to under-promise and over-deliver, and gain a reputation
  for "will do", "can do"
• Negotiations - with all new business opportunities I was responsible for heading up all contract
  development work, including negotiating and execution.
• IT and computer literacy - sound working knowledge of Microsoft Word, Excel, Power Point, and Outlook. Other applications include in-house billing system, financial information management
  systems.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Managed risk effectively by instituting comprehensive mitigation strategies across the organization''s operations.
• Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
• Cultivated a strong organizational culture built on integrity accountability teamwork which resulted in higher retention rates among staff.
• Expanded market presence through successful negotiation of key partnerships and acquisitions.
• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.