Avaayah Tito
Kaitaia,NTL
Summary
All though I have not been in the profession for long. Making the career change to become a funeral director was one of the best decisions I ever made, and one that I do not regret. Having thought about this work since I was 15. My nature to care for grieving families, show kindness, compassion and empathy is what I believe makes me a perfect fit for the role. To be entrusted with a families loved one is the greatest honour, and to be able to work with them to put together a celebration of life, is a blessing.
Overview
6
6
years of professional experience
Work History
Funeral Director
Far North Funerals
03.2023 - Current
- Displayed a high level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families.
- Carried out transfers of deceased from their place of death.
- Met with families to discuss pre-arranged funeral options.
- Liaised with internal and external service providers and suppliers.
- Completed legal documents, death certificates, burial and cremation applications on behalf of families.
- Preparing loved ones with dressing and cosmetising.
- Carrying out after-hours and on call work on a rotating roster.
- Approved transport provider for NIIO.
- Managing of online tributes across all branches.
- Accounts administration.
- Vehicle and facility maintenance.
- Monumental consulting.
Funeral Director
Grahams Funeral Services
03.2021 - 03.2023
- Displayed a high level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families.
- Transported deceased from their place of death.
- Approved transport provider for NIIO.
- Met with families for pre-arranged funeral arrangements.
- Maintained online tributes.
- Preparation an design of service sheets.
- Completed death certificate, burial and cremation documents as required.
- Carried out on call and after-hours work on a rostered basis.
- Assisted with dressing and cosmetising of loved ones.
- Vehicle and property maintenance.
- Training of new staff.
Operations Coordinator
Red Badge Group
02.2018 - 02.2021
- Coordinating the day to day operation for a team of 120 staff.
- Shift and site planning for new and existing clients.
- Regular meetings with clients to better understand their requirements to execute a successful deploy.
- Conducting training to ensure staff remained upskilled and able to progress into seniority positions.
- Carrying out site visits to ensure clients were happy and staff were performing to operational standards.
- Creating and implementing standard operational procedures.
- The role involved being on call 24/7.
Education
High School Diploma -
Kamo High School
Whangarei, NZSkills
- Staff Scheduling
- Funeral Planning
- Customer Response
- Regulatory Compliance
- Empathetic
- Full New Zealand drivers licence
- Conflict Mediation
- Project Scheduling
- Customer Invoicing
- Supply Ordering
- Customer Relations
- Quality Assurance
- Staff Supervision
- Operations Management
- Performance Monitoring
- Safety Oversight
- Delegation
- Team Training
Timeline
Funeral Director
Far North Funerals
03.2023 - Current
Funeral Director
Grahams Funeral Services
03.2021 - 03.2023
Operations Coordinator
Red Badge Group
02.2018 - 02.2021
High School Diploma -
Kamo High School
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