Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Avalon Mouw

Christchurch,Canterbury

Summary

I am a highly motivated, hardworking, and dependable individual who is excited to excel in a working environment that reflects my everyday passions and values. I thrive in an environment where I can use critical thinking skills and customer service expertise whilst working amongst a positive team and representing a company that I feel passionately about.

Overview

5
5
years of professional experience

Work History

Interior Design Consultant

McKenzie & Willis
03.2020 - 05.2023
  • Developed key client relationships with in-store & over the phone consultations with clients, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Providing quick and accurate soft furnishing quotations, fabric & window furnishings knowledge, phone enquiries, managing orders, accounts & invoicing
  • Booking appointments for myself and my fellow consultants, coordinating diary entries, managing customer expectations (timeframes, product guaranties, product warranties)
  • Meeting with product representatives & ordering showroom samples.
  • Showroom organisation & cleaning, creating pleasing schemes & showroom displays.
  • Collaborated with contractors and suppliers for smooth execution of design plans and product installations.

Sales Assistant & Duty Manager

The Body Shop
11.2017 - 03.2020
  • Personalised skin care consultations, makeup applications and visual merchandising.
  • Customer service, handling customer complaints, resolving product/warranty issues, adjusting policies & targets to meet changing needs.
  • Management duties included cash handling, opening & closing duties, key holder, KPI tracking, banking, stock rotation, refunds/exchanges, staff or customer conflict resolution.
  • Achieved positive business & employee results by working with staff to meet established targets.

Education

Diploma Residential Interior Design -

Ara Institute of Canterbury
2019

New Zealand Certificate in Retail (Level 3) -

Ara Institute of Canterbury
2017

NCEA Level 1 And 2 - Merit Endorsement. -

Hagley Community College
2016

Skills

    Leadership/ Management:

    Passionate interest in managing and assisting growth within a successful team, as well as ensuring my personal targets are met

    Communication:

    Performing personalised consultations resulting in strong communication skills, the ability to recommend products suited to specific requirements, as well as making sure customers feel listened to every step of the way

    People skills:

    I have had many opportunities to gain confidence and excellent people skills in my previous rolls, alongside learning how to calmly manage conflict and customer inquiries I strive to build upon these skills to ensure high levels of customer satisfaction

    Time management:

    Management of consultants diaries with incoming consultation requests, booking appointment and organising department meetings has allowed me to gain strong and reliable time management skills

    Reliability/flexibility:

    I pride myself on being readily available to step in and assist with covering extra shifts, working weekends and public holidays to ensure my team has as much support as needed

References

Julie Smith

McKenzie & Willis - Soft Furnishings Department Manager.

021 036 6115


Luke Tumahai

The Body Shop - Assistant Manager

021 185 8596


Timeline

Interior Design Consultant

McKenzie & Willis
03.2020 - 05.2023

Sales Assistant & Duty Manager

The Body Shop
11.2017 - 03.2020

Diploma Residential Interior Design -

Ara Institute of Canterbury

New Zealand Certificate in Retail (Level 3) -

Ara Institute of Canterbury

NCEA Level 1 And 2 - Merit Endorsement. -

Hagley Community College
Avalon Mouw