AVEI GASIO
Wellington
Summary
A motivated and reliable individual seeking a position that will utilise the organisational and interpersonal skills I have developed through my previous experience interacting with customers and stakeholders. Proven willingness to take on any task to support the team and help a business succeed.
Professional caregiver with strong background in providing comprehensive support services. Adept at fostering collaboration within teams and ensuring needs are met efficiently. Skilled in crisis intervention, emotional support, and daily living assistance. Reliable and adaptable, consistently contributing to positive outcomes for clients and colleagues.
Overview
12
12
years of professional experience
Work History
Support Worker
CCS Disability Action
12.2024 - Current
- Provided compassionate support to individuals with diverse needs, enhancing their quality of life.
- Implemented and monitored care plans, ensuring adherence to safety protocols and client requirements.
- Trained new staff on best practices for client engagement and operational procedures.
- Coordinated activities and schedules, fostering community integration for clients.
Team Coordinator
A&M Security and Support Services Ltd
01.2023 - 12.2024
- All duties associated with being a Security Officer including:
- Monitored the A&M Employees email inbox and processed guard reports;
- Managed and resolved incident reports efficiently;
- Coordinated and adjusted rosters to accommodate operational needs;
- Maintained responsive communication with guards via phone;
- Conducted follow-up actions related to incidents and operational requirements;
- Received and addressed calls from clients, ensuring prompt resolution of concerns;
- Met and interacted with clients as required, fostering strong professional relationships;
- Organised shifts cover and acted as the backup for shifts as a last resort;
- Assisted with logistics, including driving and delivery of goods when necessary.
Support Worker
A&M Security and Support Services Ltd
12.2021 - 09.2024
- Supporting those to learn skills for daily living;
- Making sure they learn other skills that support them to be part of their community;
- Supporting them to make decisions and choices;
- To support people to stay healthy and well by:
- Meeting their day to day health and medical needs;
- Providing personal cares;
- Maintaining a safe environment;
- Being a key worker;
- Helping them to plan and achieve their goals;
- Helping them to make positive choices about their lifestyle.
Security Officer
Armourguard
09.2020 - 01.2021
- All duties associated with being a Security Officer including:
- Patrolling public areas regularly to detect and resolve unsafe conditions
- Defusing conflicts and security issues through effective de-escalation and crisis management techniques
- Ensuring customer-focused service at all times
Security Officer
Secure flight
04.2018 - 09.2020
- Contributing to total building and aircraft security, effectively distributing resources to cover all access points and building areas
- Maintaining clear and detailed documentation, logging inspections and completing timely incident reports
- Keeping security and facility managers updated on security activities and incidents through daily reports
- Minimizing security breaches with effective locking and monitoring procedures
- Identifying security issues with foot patrols of buildings and grounds as well as aircrafts
- Searching aircraft / Food carts for safety
Static Guard
First Security
02.2014 - 03.2017
- Securing building entrances and exits, manning security stations and preventing unauthorised access
- Protecting building users by screening vehicles, staff and visitors
- Detecting contraband items with thorough examinations of bags, boxes and personnel
- Monitoring multiple buildings and ground areas with CCTV feeds
- Identifying security issues with foot patrols of buildings and grounds
- Keeping security and facility managers updated on security activities and incidents with thorough daily reporting
- Troubleshooting problems and developing successful solutions
- Delivering exceptional guest relations by welcoming visitors warmly and offering immediate assistance
- Maintaining full compliance with legal, health and safety regulations
- Boosting efficiency by keeping work areas clean, tidy and free of debris
- Developing solid relationships with staff, customers and vendors
Education
Certificate - Youth Work Development
NZQA
Wellington04-2010
Certificate - Call Centre/Customer Service Training
Capital Training
Wellington05-2021
Certificate - First Aid Training
Red Cross
Wellington08-2024
Degree - Theology
Ia Malamalama Bible College
Wellington, NZ10-2025
Skills
- Proven ability to offer customer service skills in a stressful environment ensuring customer care and safety;
- Conflict de-escalation and strong negotiation skills and awareness of situations;
- Detail-orientated with experience working in security;
- Excellent communication skills both written and verbal including writing of detailed reports;
- Strong time management, task prioritisation and organisational skills;
- Security experience including checkpoint management, visitor screening, inventory organisation, premises patrol, personnel screening;
- Ability to safeguard customers’ databases and follow information security policies and confidentiality guidelines;
- IT skills including CCTV monitoring
Accomplishments
An effective and motivated team leader with a proven track record of monitoring progress for perfomance. Utilizing key skills like conducting and musical instruction.
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
TRAINING:
- Call Centre/Customer Service Training April-May 2021 Capital Training | Wellington
- Contact Centre refresher training including call volumes, identifying customer queries, computer navigation, customer service, protocols and administration, resilience and conflict management
- Call Centre Operation Training January-April 2020 Solomon Group | Auckland
- Answered incoming calls, chat messages and email communications to handle everyday concerns
- First Aid Training Aug 28/08/2024 Red Cross | Wellington
- CPR and resuscitation
Timeline
Support Worker
CCS Disability Action
12.2024 - Current
Team Coordinator
A&M Security and Support Services Ltd
01.2023 - 12.2024
Support Worker
A&M Security and Support Services Ltd
12.2021 - 09.2024
Security Officer
Armourguard
09.2020 - 01.2021
Security Officer
Secure flight
04.2018 - 09.2020
Static Guard
First Security
02.2014 - 03.2017
Certificate - Youth Work Development
NZQA
Certificate - Call Centre/Customer Service Training
Capital Training
Certificate - First Aid Training
Red Cross
Degree - Theology
Ia Malamalama Bible College