Avinash Cheriyan
Auckland
Summary
Dedicated and enthusiastic professional with a commitment to excellence and a strong passion for continuous learning and development. Proven track record of delivering high-quality results and exceeding expectations in all aspects of work. Unwavering dedication to personal and professional growth enables quick adaptation to new challenges and thriving in dynamic environments. Actively seeks opportunities to expand knowledge and skills, staying at the forefront of industry trends and best practices.
Overview
16
16
years of professional experience
Work History
Store Manager
Kathmandu
02.2023 - Current
- People management
- Roster & Payroll (pay global and my pay)
- Training staff
- Stockroom management
- Merchandising and maintain trading standards
- Implementation and maintenance of planograms
- Price integrity
- Health & Safety
- Customer service
Showroom Manager
Nick Scali
01.2022 - 11.2023
- Maintained strong client relationships through regular interactions.
- Assisted customers with products and services.
- Streamlined budgeting processes to ensure accuracy.
- Staff management/ Training/ Recruitment
- Optimized product displays for maximum impact.
- Roster and Payroll
- Achieve sales target and KPI
- Implemented measures to promote a safe work environment.
- Facilitated high-stakes negotiation processes.
- Resolving the strain and conflict
- Generated detailed reports to support project development.
- Quoted prices to clients promptly.
Retail Store Manager
Godfreys
01.2020 - 12.2021
- Meet designated sales goals alongside key performance indicators.
- Delivered high-quality customer support services with efficiency.
- Managed employee scheduling and payroll processes.
- Led company-wide training programs.
- Hired and trained new employees.
- Showcased product features during residential visits.
- Created detailed financial budgets aligning with organizational goals.
- Store expense management and monthly analysis of store P&L
- Completed temporary assignments with high accuracy.
Customer Service Manager
Godfreys
03.2017 - 12.2019
- Fostered engaged customers leading to increased loyalty.
- Take ownership of customer issues and follow problems through to resolution
- Develop service procedures, policies, and standards
- Analyze statics and compile accurate reports
- Support the store managers and provide regular updates on sales progress
- Effectively manage Christchurch territory customer base and identify new sales base
- Execute a minimum number of products demonstrations
- Help the sales professional in training and at times actively participate on the sales floor
- Engaging in presentation skills and product training
- Establishing strong relationships with the key contact in the business
- Updating the CRM and ensuring accurate reporting
Retail Store Manager
Godfreys
03.2015 - 02.2017
- Selling of Godfrey products (Vacuum) and services to customers
- Defined targets clearly and ensured timely accomplishment.
- Showcased multiple methods for selling products.
- Conducted orientation and onboarding for incoming staff.
- Resolved diverse inquiries efficiently to enhance satisfaction and loyalty.
- Streamlined and organized product displays for maximum visibility.
- Ensured accurate and timely payroll processing.
- Ensured the organization of store merchandise.
- Handled customer grievances calmly.
- Organized collaborative sessions to generate ideas for enhancing team efficiency.
Store Supervisor
Look Sharp Store
10.2014 - 03.2015
- Demonstrated expertise in store merchandising.
- Oversaw till activities and ensured smooth transactions.
- Resolved client concerns through effective communication.
- Training and induction of all new staff
- Managed all required documentation and reports.
- Expertise in increasing upsell rates while managing client objections.
Night Fill Manager & CSR
Countdown
11.2013 - 10.2014
- Resolved customer issues efficiently.
- Scheduled pay-per-view events.
- Addressed customer inquiries efficiently.
- Dealing with any issues that required help
- Addressed customer inquiries through inbound calls
- Strong emphasis on customer service
- Oversaw night shift staff to meet productivity and store presentation goals.
- Maintained proper stacking standards to optimize inventory presentation.
- Directed the receipt of goods independently when Operation Manager unavailable.
Customer Service Manager
Meridian Homes
06.2009 - 05.2013
- Supervises individual contributors
- Sets goals for team members aligning to operational goals
- Plans and establishes goals and objectives for a team, with direct impact on the immediate-or short-term operational results of the department
- Manage day-to-day elements of the budget
- Made improvements of processes, systems, or products to enhance performance of the job area
- Solving problems through drawing from prior experience and analysis of issues
- Explains policies, practices, and procedures of the job area to others within the organization
- Basic management approaches such as work scheduling & process execution
- Stock management of office supplies such as stationary, basic supplies etc
Education
Graduate Dip in Business, Level 7 - Business Management
North Tec
Whangarei05.2015
Bachelor of Commerce - Business Administration
M.G. University
Kerala, India05.2009
Skills
- Customer Service
- Multi-tasking
- Critical Thinking
- Interpersonal Skills
- Negotiation
- Problem Solving
- Adaptability
- Resilience
- Active Listening
- Communication
- Health and Safety
Timeline
Store Manager
Kathmandu
02.2023 - Current
Showroom Manager
Nick Scali
01.2022 - 11.2023
Retail Store Manager
Godfreys
01.2020 - 12.2021
Customer Service Manager
Godfreys
03.2017 - 12.2019
Retail Store Manager
Godfreys
03.2015 - 02.2017
Store Supervisor
Look Sharp Store
10.2014 - 03.2015
Night Fill Manager & CSR
Countdown
11.2013 - 10.2014
Customer Service Manager
Meridian Homes
06.2009 - 05.2013
Graduate Dip in Business, Level 7 - Business Management
North Tec
Bachelor of Commerce - Business Administration
M.G. University
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