AVINASH RANA
Napier City,HKB
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
8
8
years of professional experience
Work History
Supervisor
Mayank Roadlines
01.2019 - 04.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Customer Service Associate
Intelenet Global Services
10.2018 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Retail Advertising Sale Executive
Denave India Pvt Ltd.
06.2017 - 06.2018
- Evaluated customer complaints and determined resolutions to optimize customer relationships and generate sales.
- Analyzed market trends and sales history to forecast future business and discover new market areas to explore.
- Improved sales 70% by creating consumer needs for additional products and accessories.
- Improved technical knowledge of employees by conducting regular training sessions on existing and new products.
Sale Promotions Specialist
OPPO Mobiles (NR) Private Limited
07.2016 - 02.2018
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Worked with team to achieve sales goals for products.
- Provided exceptional customer service to drive satisfaction.
Sales Executive
Reliance Jio
11.2015 - 06.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Senior Technician
Nayar Mobile Repair
04.2015 - 09.2015
- Completed preventive maintenance on set schedules.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Installed new systems and parts with efficient approach.
- Diagnosed problems with phone machines by applying technical knowledge and troubleshooting skills.
Education
High School Diploma -
Kendriya Vidyalaya No 1 Air Station
Pathankot 03.2013
Skills
- Operational Efficiency and Safety
- Business Analysis
- Supervising Employees
- Motivating Performers
- Money Transfers
- Technical Proficiency
Timeline
Supervisor
Mayank Roadlines
01.2019 - 04.2023
Customer Service Associate
Intelenet Global Services
10.2018 - 12.2018
Retail Advertising Sale Executive
Denave India Pvt Ltd.
06.2017 - 06.2018
Sale Promotions Specialist
OPPO Mobiles (NR) Private Limited
07.2016 - 02.2018
Sales Executive
Reliance Jio
11.2015 - 06.2016
Senior Technician
Nayar Mobile Repair
04.2015 - 09.2015
High School Diploma -
Kendriya Vidyalaya No 1 Air Station
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