Avineet Kaur
Auckland,New Zealand
Summary
Proven leader in hospitality management, I am specialized in Front Office Operations and have cross-functional expertise in Housekeeping and F&B driven by a passion for guest satisfaction. My strengths include budget management and guest relations, with a track record of enhancing revenue and operational efficiency at Oaks Wellington Hotel. Expertise in budget management, guest relations, KPI's and revenue strategies. Highly proficient in Microsoft Office, Opera Cloud, Citrix PMS, Trust Accounting, RedMap, and GHA Loyalty Programs. Currently seeking opportunities in Front Office Operations and leadership Roles.
Overview
12
12
years of professional experience
Work History
Front Office Manager
Oaks Wellington Hotel
Te Aro, Wellington
10.2023 - Current
- Developed departmental rosters aligned with budget guidelines, ensuring efficient staff scheduling.
- Reviewed night reports and the previous day’s transactions for accuracy, providing team guidance as needed.
- Monitored room inventory forecasts, and managed DM responsibilities during shifts.
- Addressed DM logs, guest complaints, and feedback in coordination with management to ensure guest satisfaction.
- Created rosters based on budget constraints and management requirements.
- Tracked and reported on monthly upselling activities at the front desk, contributing to revenue targets.
- Monitored guest feedback via the ReviewPro portal, and collaborated with departments for improvement.
- Promoted and achieved guest loyalty goals, ensuring the accurate delivery of loyalty benefits.
- Supported operational needs across the Front Desk, F&B, and Housekeeping, as needed.
Front Office Supervisor
Avani Metropolis
Auckland CBD, New Zealand
07.2020 - 10.2023
- GSA (Guest Service Agent) since July 2018. I started as a housekeeper, and within a short period of time, considering my educational background, overseas experience as a FOA superstar, and excellent potential, the manager proposed to invest in me and offered me the GSA role.
- Handling all guest and corporate reservations.
- Managing arrivals and departures, and maintaining related documentation.
- Dealing efficiently with all the special requests, as well as the complaints, of guests.
- Experienced user of PMS, Citrix and Trust Accounting.
- Handling email, inbound and outbound calls, while maintaining brand standards at all times.
- Ensure all room keys and the master key are secure at all times.
- Managing stock and ordering as per the requirements.
- Supported operations across the Front Desk and Housekeeping as needed.
Shift Leader
Lord of the Fries
Auckland CBD, New Zealand
06.2017 - 07.2018
- Started as a FOH, learned the ropes quickly, and became a shift leader.
- Ensure the business activities are carried out smoothly and efficiently in the absence of the manager.
- Leading the team efficiently during busy lunch and dinner periods.
- Performing FOH and BOH tasks, as well as various ad hoc admin tasks.
- Meeting financial goals with the enhanced customer experience.
- Inventory control.
- Perform end-of-the-day reconciliations, and create a banking summary report in MS Excel.
Office Assistant
Sahibzada Ajit Singh Academy
Punjab, India
01.2015 - 04.2016
- Working as an office assistant and administering the HR department.
- Managing staff and students' records in the PMS (Property Management System).
- Conduct a complete hiring process, from sourcing to recruitment, of teachers.
- Enroll new students in the PMS and provide them with detailed information and a catalog.
- Handling inbound and outbound calls.
- Perform other ad-hoc administrative tasks assigned by the office manager.
Front Office Associate
Radisson Blu Hotel
Punjab, India
06.2013 - 08.2014
- Working as a front office associate and guest relations associate.
- Handling all guest and corporate reservations
- Managing arrivals and departures, and maintaining related documentation.
- Dealing efficiently with all the special requests, as well as the complaints, of guests.
- Experienced user of hospitality software, such as PMS, Opera, and IDS.
- Handling inbound and outbound calls while maintaining brand standards at all times.
Education
B.Sc. - Hospitality & Hotel Administration
Chitkara University
Punjab, India01.2013
Skills
- Guest Relations
- Budget Management
- Complaint handling
- Team management
- Strong leadership
- Operational Reporting
- Microsoft Office Suite
- Account reconciliation
- Revenue Management
- Payroll and budgeting
Languages
English
Full Professional
Hindi
Native/ Bilingual
Timeline
Front Office Manager
Oaks Wellington Hotel
10.2023 - Current
Front Office Supervisor
Avani Metropolis
07.2020 - 10.2023
Shift Leader
Lord of the Fries
06.2017 - 07.2018
Office Assistant
Sahibzada Ajit Singh Academy
01.2015 - 04.2016
Front Office Associate
Radisson Blu Hotel
06.2013 - 08.2014
B.Sc. - Hospitality & Hotel Administration
Chitkara University
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