Avisesh Kumar
Dunedin,North Dunedin
Summary
Adept Team Leader with a proven track record at Land Transport Authority, Fiji, excelling in teamwork and collaboration. Demonstrated expertise in problem-solving and team motivation, achieving significant improvements in team performance and fostering an inclusive, diverse work culture. Skilled in conflict resolution and promoting respect, ensuring project success through meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Team Leader Enforcement- West
Land Transport Authority, Fiji
10.2023 - 07.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Created and managed project plans, and timelines.
Acting Team Leader Enforcement- West
Land Transport Authority, Fiji
04.2020 - 09.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment to build team of top performers.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Generated reports detailing findings and recommendations.
Senior Road Safety Officer
Land Transport Authority, Fiji
05.2016 - 03.2020
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Coordinated operations with other emergency service groups.
- Conducted surveillance to detect suspicious activity.
- Completed patrols in assigned areas to identify and deter illegal operation of public service vehicles.
- Enforced speed and parking laws by issuing citations and tickets after infractions.
- Responded to calls regarding domestic disturbances and civil complaints.
- Directed flow of traffic in construction zones and guided vehicles around automobile accidents.
- Testified in court during certain cases.
Road Safety Officer
Land Transport Authority, Fiji
01.2011 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Professional Diploma in Business Management - Management
University of The South Pacific
Fiji12.2019
Diploma in Automotive Engineering - Engineering
Fiji National University
Fiji04.2013
Skills
- Teamwork and Collaboration (team player)
- Problem-Solving
- Attention to Detail
- Working under minimum supervision
- Computer literate
Accomplishments
- 2021- Joint Operation with Fiji Police and Land Transport Authority (LTA)
- 2021- Open Merit Recruitment and Selection (OMRS) Guideline Certificate
-2018- Multiskilled Driving Examiner
- 2016- Best Performance Officer Western
-2013- Exceptional Customer Service Training (FNU)
-2012- Advanced Professional Drivers Training (Pacific Destination)
Languages
Hindi
Professional Working
English
Professional Working
Additional Information
Referees
1. Deo Reddy
Manager Road Standards - LTA
Phone:+679 9905504
Email: deo.reddy@lta.com.fj
2. Semi Tuinaceva
Branch Manager Lautoka- LTA
Phone:+679 9905496
Email: semi.tuinaceva@lta.com.fj
Timeline
Team Leader Enforcement- West
Land Transport Authority, Fiji
10.2023 - 07.2024
Acting Team Leader Enforcement- West
Land Transport Authority, Fiji
04.2020 - 09.2023
Senior Road Safety Officer
Land Transport Authority, Fiji
05.2016 - 03.2020
Road Safety Officer
Land Transport Authority, Fiji
01.2011 - 04.2016
Professional Diploma in Business Management - Management
University of The South Pacific
Diploma in Automotive Engineering - Engineering
Fiji National University
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