Avishek Kumar Singh
Auckland,AKL
Summary
Dynamic SWIFT Consultant with proven expertise at Westpac New Zealand, specializing in SWIFT infrastructure upgrades and compliance. Successfully led the SAA 7.7 upgrade, enhancing security posture and operational reliability. Proficient in Alliance Gateway and vulnerability management, with strong analytical skills and a commitment to excellence in technical delivery.
Overview
13
13
years of professional experience
Work History
SWIFT Consultant
Westpac New Zealand
11.2022 - Current
- Lead technical delivery and support for SWIFT infrastructure, including SAA, SAG, Alliance Gateway components, and SWIFT messaging flows.
- Manage the full lifecycle upgrade of SWIFT Gateway SAA UAT to RHEL 8 and SAA 7.7, ensuring compliance with internal bank policies and SWIFT CSP requirements.
- Support the Evergreen project, including: SWIFT SAA Server DC Migration, RHEL 8 migration program, LAPS (Westpac Domestic Payment) upgrade, FGPP Version 1 Release.
- Coordinate with security, infrastructure, and application teams to ensure systems meet vulnerability and patch management requirements.
- Produce monthly Vulnerability Remediation JIRA stories, ensuring accurate capture of remediation scope, severity, and deadlines.
- Conduct technical analysis, testing, and validation of SWIFT patches, platform upgrades, and SWIFTNet service changes.
- Maintain operational stability of SWIFT environments, including monitoring, incident management, and resolving production issues.
- Support UAT, DR testing, and change release activities in accordance with Westpac’s governance framework.
- Maintain detailed documentation, runbooks, and migration guides for SWIFT systems.
- Successfully executed the SAA 7.7 upgrade and RHEL 8 migration for UAT environment ahead of policy deadlines.
- Improved security posture by streamlining monthly vulnerability remediation processes.
- Reduced operational risk by implementing updated LAPS and FGPP compliance across SWIFT-related servers.
- Enhanced environment reliability through improved monitoring and updated runbooks.
- ISO 20022 Migration – Supported implementation and testing of ISO 20022 messaging standards across SWIFT infrastructure. Involved in message format validation, migration readiness checks, coordination with application teams, and ensuring compatibility with SAA/AMH workflows.
Financial Services Industry Consultant
SWIFT India Pvt. Ltd
07.2021 - 08.2022
- Implementing, configuring, upgrading, migrating, integrating and testing applications for multiple customers.
- On-boarding the customers into SWIFT India Domestic network for multiple business flows.
- Performing infrastructure checks and security reviews on customer’s SWIFT infrastructure.
- Performing migrations to major Alliance releases.
- Hands on experience with IPLA packages.
- Carried out various migration projects (version 7.4, 7.6).
- Configuration of Swift products including SAA, SAG, AWP, VPN, HSM, SNL.
- Domestic service implementation.
- Sanctions Screening Support for Banks.
- Involvement in Interbank Trade, Interbank Treasury, Corporate to Bank payments through Swift.
Senior Consultant
IBM
06.2020 - 06.2021
- Support AMH.
- Operations on AMH like BIC directory upload, Standard Release upload, RMA export etc.
- Health check and monitoring of AMH through Splunk.
- Performing of restart applications including AMH, SAA, AWP, SAG, SNL on weekend.
- Support to OS and DB team for AMH.
- AMH support info gathering and coordinating with SWIFT for case raised.
Senior Customer Support Engineer
NELITO Pvt. Ltd
01.2017 - 06.2020
- Implementing, configuring, upgrading, migrating, integrating and testing applications for multiple customers.
- Performing infrastructure checks and security reviews on customer’s SWIFT infrastructure.
- Performing migrations to major Alliance releases.
- Carried out various migration projects (version 7.2, 7.3, 7.4).
- Configuration of Swift products including SAA, SAG, AWP, VPN, HSM, SNL.
- Sanctions Screening Support for Banks.
- Involvement in Interbank Trade, Interbank Treasury, Corporate to Bank payments through Swift.
Customer Support Engineer
PLANMAN HR
10.2014 - 12.2016
- Assists end users with their computing needs by resolving Incident tickets and fulfilling employee requests for application and system support.
- Maintained AD with Creating New User with Access Permission.
- Installed Windows 98, XP, Windows 7, Windows 8 or Windows 8.1.
- Supporting VIP’s (Directors and MD’s) for their MAC related needs.
- Handle L2 desktop escalations matrix and calls and resolve with client satisfactions.
- Migration DHCP server 2003 to server 2012.
- Installing and configuring Windows Server 2003, 2008 Active directory.
- Configuring and working with DHCP server.
- Handled Symantec Endpoint Protection 12.
- Core Experience with Microsoft Office All Products with standard 2013.
- With client AGS TRANSACT TECHNOLOGIES LTD. For process of Future Group Retail India Ltd.
Desktop Engineer
Pro Secure Investment Consultants
06.2012 - 10.2014
- Smooth running of Infrastructure and Maintenance.
- Generating, consolidating and sending reports to the Manager.
- Obtaining feedback from employees, implementing suggestions & resolving complaints to ensure & build employees satisfaction.
- Giving Desktop support to end users including hardware and software both.
- Troubleshooting and resolve TCP/IP and related networking problems.
- Installation of SQL Server 2000.
- Knowledge about how to restore & take backup on SQL Server 2000.
- Understand billing (Online and Offline) Operation, analyzes, and develops Solutions.
- Database Management. Configuring printers in network.
- Applying Security Policy, Creation of Distributed File System, Implementing Group Policy.
- Installation and configuration of Application software’s.
- Configuring Outlook Express in user’s systems.
- Assembling and troubleshooting of new computer system.
Education
MCA -
Indira Gandhi National Open University (IGNOU)
01.2012
Graduate in BCA - 64%
IGNOU
01.2010
Skills
- SWIFT Suit
- Alliance Connect
- Alliance Access (SAA)
- Alliance Webplatform (SWP)
- Alliance Messaging Hub (AMH)
- Alliance Gateway (SAG)
- SwiftNet Link (SNL)
- Hardware Security Module (HSM)
- Scripting -Bash
- OS - Windows/Linux/AIX
- Monitoring & Logging -Splunk/Dynatrace
- Ticketing tools -BMC remedy/SNOW
Accomplishments
Received Star of Quarter Award in Nelito for OBC bank support (7.2) implementation.
Additional Information
Awarded by President Award in Scouts And Guides.
Certifications And Courses
- Red hat Linux course from SEED Infotech institute.
- Microsoft Certified Professional (MCP) Exam – 70-410. Installing and Configuring Windows Server 2012.
- Microsoft Certified Professional (MCP) Exam – 70-740. Installing and Configuring Windows Server 2016.
Assignments
- Successfully handled Cooperation bank Production migration on 7.2 and OS migration.
- DENA bank DR and UAT setup (from Scratch).
- Vijay bank 7.2 migration.
- SBI bank DR setup.
- Credit Agricole bank support for Alliance Access.
- Future Retails (implementation from Scratch).
- Part of Swift Service Bureau (NELITO System Ltd).
- Participated in Audit for SSB.
- Automation of weekend tasks for SSB.
Timeline
SWIFT Consultant
Westpac New Zealand
11.2022 - Current
Financial Services Industry Consultant
SWIFT India Pvt. Ltd
07.2021 - 08.2022
Senior Consultant
IBM
06.2020 - 06.2021
Senior Customer Support Engineer
NELITO Pvt. Ltd
01.2017 - 06.2020
Customer Support Engineer
PLANMAN HR
10.2014 - 12.2016
Desktop Engineer
Pro Secure Investment Consultants
06.2012 - 10.2014
MCA -
Indira Gandhi National Open University (IGNOU)
Graduate in BCA - 64%
IGNOU