Avneet Kaur
13, Spinella Drive ,Bayview
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ANZ Tech
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Ensuring customer satisfaction by keeping their needs at the forefront of interactions. Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated oneself on product changes , new features, industry trends to provide informed support .
Customer Service Representative
Z- GAS STATION
01.2024 - 05.2024
- Conducted daily operations of automotive service station including cash management, refueling operations, and merchandising to insure superior customer service.
- Clearly communicated with customers to explain services,policies .
- Assessed issues as pump malfunctions, payment discrepancies or customer complaints and resolved them effectively.
- Basic understanding of Fuel pump operations , POS systems and other equipments used in gas stations.
- Capability to handle muliple tasks simultaneously, adapting to changing schedules and tasks as required in fast - paced enviroment .
Sales Associate
Octave Apparels.
11.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Homopathic Physician
Sahibzada Ajit Singh Charitable Trust
02.2020 - 03.2023
- Instructed patients and families on medical diagnoses and treatment options.
- Collaborated with consulting physicians regarding care of patients.
- Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
- Improved patient outcomes by developing comprehensive treatment plans tailored to individual needs.
Education
Masters Course In Advanced Homoeopathy -
The Other Song International Academy
12.2019
Bachelors in Homoeopathic Medicine and Surgery -
Lord Mahavira Homoeopathic Medical College
06.2019
Skills
- Compassionate & empathetic
- People-focused
- Money handling abilities
- Goal-driven
- Verbal & written communication
- Customer Service
- Active Listening and Problem-solving abilities
- Safety awareness and Basic automative knoelege
Personal Information
Nationality: Indian
References
Ashish Chanana
Director ANZ tech
Visa Details
I am currently holding a Partnership Work Visa set to expire in December 2024. I anticipate eligibility to apply for Residency by September 2024.
Timeline
Customer Service Representative
ANZ Tech
02.2024 - Current
Customer Service Representative
Z- GAS STATION
01.2024 - 05.2024
Sales Associate
Octave Apparels.
11.2022 - 04.2023
Homopathic Physician
Sahibzada Ajit Singh Charitable Trust
02.2020 - 03.2023
Masters Course In Advanced Homoeopathy -
The Other Song International Academy
Bachelors in Homoeopathic Medicine and Surgery -
Lord Mahavira Homoeopathic Medical College
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