Avnish Thakur
Christchurch
Summary
An enthusiastic, detail-oriented professional with a strong foundation in management, administration, and sales operations. With years of experience in process improvement, team leadership, and customer relations, I am adept at delivering exceptional service and achieving strategic objectives. My expertise includes overseeing service delivery processes, managing cross-functional teams, and driving customer satisfaction. Seeking a role as a Service Delivery Manager to utilize my skills in delivering high-quality services, fostering client relationships, and driving continuous improvement in organizational performance.
Overview
9
9
years of professional experience
Work History
Sales Performance Specialist
Meridian Energy
08.2022 - Current
- Service Delivery Oversight: Successfully managed tender processes to meet client expectations and organizational goals
- Cross-Functional Leadership: Collaborated with diverse teams, including sales, finance, and technical experts, to ensure seamless service delivery
- Client Relationship Management: Acted as the primary point of contact for clients during tender processes, providing regular updates and addressing concerns effectively
- Performance Monitoring: Delivered high-quality bids on time while overseeing multiple tenders simultaneously
- Risk and Compliance Management: Ensured alignment with company policies and mitigated risks through careful contract reviews
Business Sales Consultant
Meridian Energy
08.2020 - 08.2022
- Customer Service Excellence: Responded to inquiries promptly, identifying client needs and delivering tailored solutions to enhance satisfaction
- Account Management: Monitored customer accounts to align service delivery with client expectations and ensure long-term loyalty
- Collaborative Problem-Solving: Worked with internal teams to resolve issues and develop strategies for improving service delivery processes
- Market Intelligence: Conducted competitor and market analyses to maintain a competitive edge in service offerings
Sales Team Manager
Sellutions Ltd
10.2015 - 07.2020
- Process Optimization: Identified and implemented process improvements, enhancing team efficiency and service delivery standards
- Leadership and Development: Coached and mentored team members to improve their performance and achieve targets consistently
- Customer Relations: Resolved complex customer issues promptly, ensuring high levels of client satisfaction
- Strategic Planning: Collaborated with senior management to align sales strategies with service delivery objectives
- Recruitment and Onboarding: Recruited, onboarded, and trained new hires, fostering a cohesive and high-performing team
Education
Graduate Diploma - Operations and Production Management
ARA Institute of Canterbury
Christchurch, NZ07.2016
Bachelor of Technology - Civil Engineering
Kurukshetra University
07.2012
Skills
- Service Delivery Management
- Leadership & Team Building
- Customer Relationship Management (CRM)
- Process Improvement
- Project Management
- Data Analysis
- Risk Management
- Feedback delivery
- Performance improvement
- Performance analysis
Accomplishments
- Successfully delivered high-quality service across multiple tenders, achieving 100% compliance and on-time submissions.
- Improved customer satisfaction scores by 15% through process enhancements and proactive client communication.
- Increased team efficiency and sales performance by implementing effective coaching and development strategies.
Timeline
Sales Performance Specialist
Meridian Energy
08.2022 - Current
Business Sales Consultant
Meridian Energy
08.2020 - 08.2022
Sales Team Manager
Sellutions Ltd
10.2015 - 07.2020
Bachelor of Technology - Civil Engineering
Kurukshetra University
Graduate Diploma - Operations and Production Management
ARA Institute of Canterbury
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