- Rugby
- Cultural Performance
AVYLIN FIFITA
Auckland
Summary
An organised, motivated and positive young adult eager to learn new things and apply a variety of skills in different environments. I enjoy working and thrive in customer-focused environments, I work to genuinely give customers the best experience whilst loving what I do. I'm a friendly and empathetic person with great communication skills. Most times, I work well under pressure but I am not afraid to ask others for help. I am young however I am determined and willing to grow in the work industry and better myself as an individual still going out into the world.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
JD Sports
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated tasks efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Time management.
- Team-work environment.
Crew Member
Wendys Restaurant
10.2022 - 03.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
Catering Assistant
Epicure Catering
07.2022 - 10.2022
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
Education
NCEA LEVEL 1,2, And 3. University Entrance. -
One Tree Hill College
Auckland, NZHigh School Diploma -
One Tree Hill College
Auckland, NZ11-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Conflict resolution
Interests
Languages
Tonga
Timeline
Customer Service Representative
JD Sports
10.2024 - Current
Crew Member
Wendys Restaurant
10.2022 - 03.2024
Catering Assistant
Epicure Catering
07.2022 - 10.2022
NCEA LEVEL 1,2, And 3. University Entrance. -
One Tree Hill College
High School Diploma -
One Tree Hill College
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