Sarah Habib

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Maintained up-to-date knowledge of product and service changes.
• Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Recommended Microsoft and Apple products to customers, thoroughly explaining details.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
• Responded to customer requests for products, services and company information.

Answered average of 20-30 calls, emails and per day, addressing customer inquiries, solving problems and providing product information.

• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new personnel regarding company operations, policies and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Trained staff on operating procedures and company services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
• Educated customers about billing, payment processing and support policies and procedures.

(Promoted)

• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
• Introduced new Vodafone products and services to customers.
• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Conducted troubleshooting and diagnostic procedures on customer devices.
• Scheduled appointments for further services.
• Increased productivity by implementing programs.
• Answered customer questions about billing, account issues and upgrade possibilities.
• Identified issues through root cause analysis to implement corrective action.
• Recommended new products and services to customers.
• Inspected products to provide quality control to maximize revenue.
• Installed operating systems, set up emails and updated programs.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Educated customers on promotions to enhance sales.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products & services to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Consulted with outside parties to resolve discrepancies and create effective solutions.
• Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Responded to customer requests for products, services and company information.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

• Used POS system to process sales, returns, online orders and gift card activations.
• Worked closely with Retail Manager to solve problems and handle customer concerns.
• Displayed merchandise by arranging in appealing and orderly way to boost sales.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Issued receipts and processed refunds, credits, or exchanges.
• Assisted customers by answering questions and fulfilling requests.
• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Folded and arranged Clothing merchandise in attractive displays to drive sales.
• Answered questions about store policies and concerns to support positive customer experiences.
• Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Reviewed sales and gross profit reports to determine options for increasing market growth.
• Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.