AWAMARIA TAMARAPA
Manurewa,AUK
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Cash Converters
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented staff training programs to elevate service standards and knowledge.
Personal Finance Representative
Cash Converters
10.2020 - Current
- Streamlined the loan application process for faster approval rates and increased client retention.
- Implemented efficient processes for monitoring account activities, ensuring accuracy while reducing time spent on administrative tasks.
- Assisted in the development of training materials for new Personal Finance Representatives, improving overall team productivity and performance.
- Provided exceptional customer service by promptly addressing questions or concerns related to accounts or transactions.
Administration Clerk
Absolute Traffic Solutions Limited
01.2019 - 01.2020
- Handled incoming phone calls and answered questions from callers.
- Established and maintained standard office procedures to achieve demanding targets.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Typed, formatted and edited professional correspondence.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Scheduled appointments and managed calendars for staff members.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
Party Host/Qualified Barista
Smileez Playhouse
01.2017 - 01.2018
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Planned parties according to customer specifications.
- Resolved conflict to maintain fun, positive and safe event environments.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Event Labourer
Backdrops Fantastic
01.2016 - 01.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
Education
Certificate II - Veterinarian Nursing Assistant
TAFE Queensland Gold Coast
01.2018
Certificate II & Certificate III - Health Services Assistant
TAFE Queensland Gold Coast
01.2018
High School - Early Childhood, Aquatic Practices, Hospitality Practices, English, Math B, Engineering, Biology, History
Benowa State High School
01.2018
Skills
- Strong time management
- Effective organizational skills
- Strong verbal communication
- Punctual and dependable
- Proficient in independent task management
- Efficient at acquiring new skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
LEADERSHIP
Benowa State High School 2014 - Year 8 Gold Merit Award Receiver
Benowa State High School 2015 - Year 9 Class Representative
Benowa State High School 2015 - Year 9 Gold Merit Award Receiver
Benowa State High School 2016 - Year 10 Class Representative
Benowa State High School 2018 – Year 12 Tip Leader
Benowa State High School 2018 – Year 12 House Council
Benowa State High School 2018 – Year 12 Netball Sportsmanship Award
Benowa State High School 2018 – Year 12 Certificate of Appreciation for being well mannered early childhood
Timeline
Assistant Manager
Cash Converters
01.2023 - Current
Personal Finance Representative
Cash Converters
10.2020 - Current
Administration Clerk
Absolute Traffic Solutions Limited
01.2019 - 01.2020
Party Host/Qualified Barista
Smileez Playhouse
01.2017 - 01.2018
Event Labourer
Backdrops Fantastic
01.2016 - 01.2017
Certificate II & Certificate III - Health Services Assistant
TAFE Queensland Gold Coast
High School - Early Childhood, Aquatic Practices, Hospitality Practices, English, Math B, Engineering, Biology, History
Benowa State High School
Certificate II - Veterinarian Nursing Assistant
TAFE Queensland Gold Coast
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