Summary
Overview
Work History
Education
Skills
Timeline
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Awanshika Kishore

Auckland,AUK

Summary

I am a reliable, hardworking and a people person. I love to travel to understand the people and culture that place. Time-management is key for me and hence I work well under deadlines and able to adapt to change. I have previous customer service experience and am currently seeking a customer facing role to build my knowledge and experience in the tourism industry. I am fluent and communicate well in English, Hindi. I am conversant with MS Office and have worked with Callista software as well.

Overview

2025
2025
years of professional experience

Work History

Volunteer

  • During Covid, assisted the family business with food packaging and delivering them to churches and temples to help the needy

Passenger Service Agent

Swissport
10.2024 - Current
  • Assist Passengers
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanour throughout daily operations.
  • Checked in luggage and confirmed all carry-on items met federal guidelines.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.

Triple Five Towing and Transport LTD
11.2023 - 01.2024
  • Make invoices
  • Assist in securing products on a vehicle

Education

Diploma - Travel and Tourism Management - Level 5

New Zealand School of Tourism
10.2023

New Zealand Certificate - In aviation (Flight Attending) Level 4

New Zealand School of Tourism
10.2023

New Zealand Certificate - in Tourism, Travel and Aviation - Level 3

New Zealand School of Tourism
10.2023

NCEA Level 2 -

Aorere College
12.2021

NCEA Level 1 -

Aorere College
12.2020

Skills

  • Team work

  • Working under pressure

  • Time Management

  • Customer service

Timeline

Passenger Service Agent

Swissport
10.2024 - Current

Triple Five Towing and Transport LTD
11.2023 - 01.2024

New Zealand Certificate - In aviation (Flight Attending) Level 4

New Zealand School of Tourism

New Zealand Certificate - in Tourism, Travel and Aviation - Level 3

New Zealand School of Tourism

NCEA Level 2 -

Aorere College

NCEA Level 1 -

Aorere College

Volunteer

Diploma - Travel and Tourism Management - Level 5

New Zealand School of Tourism

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Awanshika Kishore