Ayana Singh
Hastings,New Zealand
Summary
Highly motivated and progress-oriented, having 4 years of experience in administration, banking, and financial crime compliance including customer service, sanctions, PEP, due diligence, and Institutional KYC. With a track record of initiative and dependability, seeking a challenging role that is vibrant, techno-savvy, and customer-centric to leverage the expertise and experience gained from previous roles.
Overview
5
5
years of professional experience
Work History
Financial Administrator
INFIR LIMITED
01.2023 - Current
- Monitor and triage queries and communicate with relevant parties as required.
- Promote positive working relationships with external stakeholders.
- Manage financial accounting system in accordance with Xero's operations manual.
- Keep financial records and perform financial transactions (e.g Invoicing, receipts, payment requests, accounts reconciliation, etc), ensuring compliance with standards and procedures.
- Review, monitor and manage budgets.
- Respond to enquiries and escalate and redirect issues as required, to ensure that all information are accurate.
Customer Service Representative
Westpac Bank
06.2023 - 01.2024
- Engaging with customers in a warm and friendly manner, making them feel welcome in the branch.
- Processing customer transactional banking needs.
- Updating customers personal details and identification.
- Assisting with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals.
- Educating our customers on online platforms, tools and digital solutions.
Assistant Manager & Business Analyst
Genpact Limited
11.2019 - 10.2022
- Identifying potential unusual transaction activities in the account.
- Working on sanctions and PEP screening alerts and escalated potential sanctions or AML risks discovered during the screening process.
- Perform due diligence of new and existing clients covering a wide range of client types including; Listed and Regulated, small/medium/large private and public companies.
- Experience in investigating and reviewing concerning alerts are closed by recording public searches and escalations further if identified potential matches against sanction list: OFAC, FIU, UN, UNSC, etc
- Perform the risk assessment of the client to be reviewed and prepared appropriate CDD& EDD commentary that demonstrated a complete analysis and assessment of the entity.
- Review and ensure all documentations submitted are complete as per internal requirements and of acceptable quality.
Education
PGDM in Finance -
Christ University
01.2019
B.sc Chemistry -
Kannur University
01.2017
Skills
- Strong Analytical and Investigative Skills
- Self-motivated and enthusiastic
- Excellent computer skills and knowledge of Microsoft Office
- Adaptability and resilience
Awards
- Achieved best performer Award for outstanding contribution in L2 Sanctions - Genpact Private Limited
- Achieved best SME team award for expertise for outstanding contribution in Genpact Private Limited
Accomplishments
- ACAMS Certified Anti Money Laundering Specialist (2022 - 2025)
- QC Certification from a Leading US based Social Media Network Company
Hobbies and Interests
- Outdoor Sports
- Cooking
- Hiking
- Watching movies
References
- Jewels Falcon,
Branch Manager - Westpac,
+64 278367724,
julie.falcon@westpac.co.nz
- Sarath Sasidharan
Practice manager - civil engineer
sarath@infir.nz
+64 274060094
Timeline
Customer Service Representative
Westpac Bank
06.2023 - 01.2024
Financial Administrator
INFIR LIMITED
01.2023 - Current
Assistant Manager & Business Analyst
Genpact Limited
11.2019 - 10.2022
PGDM in Finance -
Christ University
B.sc Chemistry -
Kannur University
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