Ayaz Syed
Glen Eden,New Zealand
Summary
Achieved significant improvements in client relationships, resulting in increased loyalty. Delivered impactful sales and marketing campaigns that elevated brand presence. Executed comprehensive market research that informed strategic planning. Streamlined banking operations, enhancing service delivery. Drove business development initiatives that expanded market share. Generated substantial revenue through effective sales strategies. Secured new clients through targeted acquisition efforts. Enhanced team performance through effective management and support.
Overview
21
21
years of professional experience
Work History
Customer Experience Specialist
Barfoot & Thompson (Body Corporate)
10.2023 - 06.2025
- Established and integrated customer feedback mechanisms to improve overall service delivery.
- Handled intricate client inquiries to maintain high levels of customer satisfaction and prompt resolution.
- Addressed customer inquiries and complaints to enhance satisfaction, ensuring follow-up to confirm resolution effectiveness.
- Engaged with customers through telephone, online chat, and email to enhance service quality and satisfaction.
- Enhanced customer satisfaction through timely issue resolution and effective problem-solving strategies.
- Developed and maintained strong connections with clients to support long-term retention.
- Supervised high-balance account portfolio management, maintaining strict adherence to established performance benchmarks.
- Facilitated discussions with customers to establish repayment plans aimed at addressing delinquent accounts.
- Ensured accuracy and organization of customer account payment plans and contact details to enhance service delivery.
- Enhanced customer relations by managing inquiries and payment arrangements through various communication channels including telephone, mail, and email.
- Managed resolution of intricate client inquiries to enhance customer satisfaction and loyalty.
- Conducted analysis of customer interactions to inform strategies for improved service delivery.
- Monitored and maintained compliance with customer call standards to optimize service levels and productivity.
- Engaged with customers post-resolution to sustain high levels of service satisfaction.
- Educated customers on billing payment processing and support policies to enhance understanding and compliance.
- Embraced and facilitated rapid change to enhance team resilience and adaptability.
- Partnered with team members to improve customer service delivery and achieve high client satisfaction rates.
- Fostered empathetic connections with clients to enhance service delivery and exceed established goals.
- Fostered positive relationships with clients and staff through energetic and professional engagement.
- Managed customer inquiries and complaints to enhance satisfaction and loyalty.
- Engaged in solution-oriented discussions with dissatisfied customers to convert potential negative feedback into positive testimonials.
- Analyzed customer interaction trends and delivered actionable insights for strategic adjustments on a monthly basis.
- Strengthened customer relationships through tailored follow-up communications to foster loyalty.
- Optimized inquiry response time to improve overall customer satisfaction and support efficiency.
- Facilitated teamwork initiatives aimed at enhancing overall customer experience.
- Established and integrated customer feedback mechanisms to improve overall service delivery.
- Enhanced customer satisfaction through timely issue resolution and effective problem-solving strategies.
Debt Collection Specialist
Go CAR Finance
05.2022 - 08.2023
- Evaluated account histories to formulate customized collection strategies addressing varied client requirements.
- Cultivated effective communication strategies with clients to address outstanding debts and establish payment arrangements.
- Delivered outstanding customer service during collections calls, fostering positive client feedback.
- Mediated customer disputes and disagreements, ensuring professional and calm communication to achieve mutually beneficial solutions.
- Oversaw GCF accounts receivables to ensure prompt identification of overdue payments.
- Facilitated customer engagement regarding overdue accounts to negotiate payment plans.
- Streamlined customer transactions by efficiently processing payments and overseeing refund management.
- Oversaw documentation of interactions and payment history with delinquent account customers to ensure precise tracking.
- Addressed and resolved billing-related customer complaints to ensure satisfaction and loyalty.
- Monitored and recorded collection activities and accounts receivable status to enhance financial oversight for GCF team.
- Fostered a positive work environment by leading teamwork initiatives and facilitating ongoing training for collection specialists.
- Facilitated comprehensive training sessions to enhance team members' skills and knowledge.
Customer Service Advisor
St. Johns
07.2021 - 04.2022
- Managed inbound calls from the public to provide guidance on COVID-19 vaccine rollouts.
- Facilitated booking and rescheduling of vaccine appointments with priority focus.
- Utilized CICS (COVID Immunization Consumer Support) and NIBS (National Immunization Booking System) to streamline immunization processes.
- Documented calls in accordance with specifications outlined in COVID support application.
- Executed outbound calls utilizing dialer systems to confirm appointment reschedules with service users.
Sales and Marketing
Obal Manufacturers LLP
09.2017 - 12.2020
- Achieved timely delivery of client solutions through effective team management and project oversight. Drove accountability among staff to meet client requirements and contribute to company profitability goals. Delivered high-quality products and services that satisfied client needs.
- Achieved client satisfaction by leveraging industry knowledge to identify growth opportunities. Delivered innovative strategies that enhanced client business performance and contributed to overall company success.
- Achieved high client satisfaction through effective relationship management. Influenced client expectations positively while overseeing key areas of responsibility.
- Achieved significant account growth and revenue increases through strategic initiatives. Managed profit and loss responsibilities to drive business success.
- Achieved improved product visibility through strategic packaging solutions. Enhanced customer experience by implementing innovative display techniques. Streamlined packaging operations to reduce waste and increase efficiency.
Senior Sales Advisor
Dubai Islamic Bank
06.2015 - 07.2017
- Resolved customer inquiries and issues promptly to maintain high levels of satisfaction and retention.
- Identified and engaged potential customers through product offerings to grow a well-rounded customer database.
- Executed market development strategies and customer acquisition initiatives within assigned territory to maximize sales performance.
- Achieved sales targets, resulting in increased revenue and market share. Drove sales volume growth through strategic planning and execution of initiatives. Enhanced team performance, leading to improved sales outcomes and customer satisfaction.
- Identified opportunities for cross-selling non-assigned products and services to maximize overall sales performance.
Sales Advisor
Standard Chartered Holdings (Asia Pacific)
05.2013 - 03.2015
- Adopted creative methodologies to meet customer needs, thereby strengthening market position.
- Evaluated sales performance impact on loan drawdown amounts to ensure adherence to established business objectives.
- Executed telemarketing strategies and managed accounts to drive product and service awareness.
- Facilitated cross-sales of products and services to achieve annual financial targets.
- Executed money laundering prevention protocols and communicated suspicious activities to designated unit officer and line manager to uphold regulatory standards.
Collection officer
Amlak Finance
03.2010 - 04.2013
- Coordinated with customers over the phone for overdue payments and assessing their needs.
- Guided the customers on making timely payment to the Bank.
- Evaluated the customer's profile and devised the most effective collection actions & plans.
- Engaged in negotiation for payment schedules which results in maximum profitability and minimum risk exposure.
Relationship Officer
American Express
12.2007 - 12.2009
- Acquired clients for AMEX products, maintained excellent relations with them and conducted market analysis & research to assess market trends.
- Worked in the Sales Department and handled multiple products like Platinum Credit Cards, Travellers Cheque, Business Loans & Personal loans.
- Single handedly managed premium clients and their financial documents.
- Served as an In-charge in the preparation of W.I.P chart for the Sustained Team.
- Devised & formulated new marketing strategies.
Business Development Executive
Deactrend technology
05.2006 - 11.2007
- Identified & tapped new business opportunities by conducting research on the web and offering services at a low cost without any quality compromise.
- Attended client calls & e-mails and educated them about the company services.
- Looked after Search Engine Optimization, Live Chat Support Email, Voice-based Customer Management, Sales Campaigns, Product Catalog Activities, etc.
- Assessed client requirements/feedback and took necessary actions for process improvement.
- Supervised the team in the absence of the reporting manager
Customer Service
Dell International
10.2004 - 05.2006
- Analyze all customer issues and assist to resolve all within the required timeframe.
- Manage all customer inquiries and summarize the same to be presented to management.
- Maintain accuracy of all data and verify the same for all customer services.
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within the required timeframe.
Education
Event Management & Innovative Marketing - undefined
Event Management Dubai Institute (EMDI)
Knowledge Village01.2013
Bachelor of Bank Management (B.B.M.) - Accounting
The New College
Chennai01.2005
Skills
Mastered MS Office Suite applications, including Word for document creation, Excel for data analysis, PowerPoint for presentations, and Outlook for email management
PERSONAL DETAILS
Languages Known: English, Hindi, Tamil, Urdu
PERSONAL DETAILS
Hobbies : Dancing, Enjoying Music, Driving, Badminton, Cricket, Meeting new people and making friends
Accomplishments
- Supervised team of 8 staff members.
Timeline
Customer Experience Specialist
Barfoot & Thompson (Body Corporate)
10.2023 - 06.2025
Debt Collection Specialist
Go CAR Finance
05.2022 - 08.2023
Customer Service Advisor
St. Johns
07.2021 - 04.2022
Sales and Marketing
Obal Manufacturers LLP
09.2017 - 12.2020
Senior Sales Advisor
Dubai Islamic Bank
06.2015 - 07.2017
Sales Advisor
Standard Chartered Holdings (Asia Pacific)
05.2013 - 03.2015
Collection officer
Amlak Finance
03.2010 - 04.2013
Relationship Officer
American Express
12.2007 - 12.2009
Business Development Executive
Deactrend technology
05.2006 - 11.2007
Customer Service
Dell International
10.2004 - 05.2006
Event Management & Innovative Marketing - undefined
Event Management Dubai Institute (EMDI)
Bachelor of Bank Management (B.B.M.) - Accounting
The New College