Ayla Reihana -Werahiko
Summary
I believe i have been a highly organized front desk receptionist with multitasking, time management, and customer service skills. I am a responsible professional willing to go the extra mile to assist others with their needs. During my time as a receptionist, I had to learn in multiple departments, which I enjoyed as it helped me further my knowledge of the company as a whole and i was able to confidently interact with customers.
Overview
2
2
years of professional experience
Work History
Receptionist
Taupo Debretts Spa Resort
11.2022 - Current
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered the central telephone system and directed calls accordingly.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Upheld strict security protocols at the front desk by verifying identification and enforcing hotel policies when necessary.
- I greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
Housekeeper
Taupo Debretts Spa Resort
03.2022 - 11.2022
- Restock towels and amenities in bathrooms, bedrooms, and kitchen spaces.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- I collected trash and moved garbage cans from kitchen areas to pick-up stations.
- I cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Sorted, laundered, and put away various laundry items.
Education
Bachelor of Arts - Psychology
University of Waikato
Hamilton, NZ11.2028
No Degree -
Tauhara College
Taupo, NZ12.2022
Skills
- Documentation
- Computer Proficiency
- Organization skills
- Basic Math
- Scheduling
- Punctual and Reliable
- Listening Skills
Timeline
Receptionist
Taupo Debretts Spa Resort
11.2022 - Current
Housekeeper
Taupo Debretts Spa Resort
03.2022 - 11.2022
Bachelor of Arts - Psychology
University of Waikato
No Degree -
Tauhara College
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