Aylah Matthews
Hamilton
Summary
Reliable and upbeat young women successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
Work History
Christmas Casual Retail Assistant
Northbeach Te Awa
10.2023 - Current
- Boosted customer satisfaction by providing exceptional service and product knowledge.
- Enhanced store sales by assisting customers in selecting appropriate gifts and decorations.
- Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
- Maintained a visually appealing store presence by creating festive displays and keeping merchandise organized.
- Processed transactions accurately and efficiently, resulting in reduced waiting times for customers during peak hours.
Retail Sales Associate
LA Vintage
03.2023 - 07.2023
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Computed purchases and received and processed cash or credit payment
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Oversaw management of store for 2 month period, fill in role
- Full responsibility of day-to-day operations
Retail Sales Associate
HYPE DC
10.2022 - 03.2023
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise
- Computed purchases and received and processed cash or credit payment
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Front of House Employee
Hawker and Roll
01.2022 - 10.2022
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences
- Collaborated with team to deliver timely service of items
- Welcomed and thanked guests to demonstrate appreciation for patronage
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Worked with managers to report and resolve customer issues or concerns.
Sandwich Artist
Subway
01.2021 - 10.2021
- Kept customer and food preparation areas clean and well-organized
- Completed opening, closing and shift change tasks by following company guidelines
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service
- Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
Education
Toi Ohomai Tauranga
Skills
- Sales Goals Attainment
- Store display management
- Upselling Techniques
- Strong interpersonal skills
- Payment Processing
- Product Knowledge
- Cash Register Operation
Pos System Operation
True
City
Tauranga
Zip
3112
Management Experience
True
Timeline
Christmas Casual Retail Assistant
Northbeach Te Awa
10.2023 - Current
Retail Sales Associate
LA Vintage
03.2023 - 07.2023
Retail Sales Associate
HYPE DC
10.2022 - 03.2023
Front of House Employee
Hawker and Roll
01.2022 - 10.2022
Sandwich Artist
Subway
01.2021 - 10.2021
Toi Ohomai Tauranga
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