Hi, I’m
AYRA SOFIA SOSA
Queenstown,OTA
Summary
Passionate, high-energy, results-driven with a unique commitment to exemplary customer service. Highly detailed with a strong ability to problem solve and handle multiple responsibilities within a fast-paced work environment. Excellent communication skills and ability to build rapport, developed through interaction with diverse multicultural workforces. Organized and a reliable team member.
Overview
7
years of professional experience
Work History
Asahi Beverages Pty Ltd
Team Leader - BULK DC
04.2024 - 09.2024
Job overview
- Conduct root-cause analysis of quality failures, manage product withdrawals/recall activities, and utilize OES tools to drive quality performance.
- Provide ongoing coaching, training, and performance management to staff.
- Oversee warehouse throughput management, optimize productivity, and ensure customer service is met through effective labor planning.
- Lead, manage and develop shop floor teams, ensuring adherence to performance reviews, development plans, and succession management.
- Ensure compliance with safety and environmental regulations, promote safe workplace, and support continuous improvement of environmental management systems.
Asahi Beverages Pty Ltd
Forklift Operator - BULK DC
04.2023 - 04.2024
Job overview
- Enhanced order accuracy by carefully picking and packing items per customer specifications with different forklifts (High Reach, Twin Tine & Single Tine)
- Safely loaded and unloaded trucks or containers using appropriate forklift attachments.
- Improved warehouse efficiency by maintaining accurate inventory records and ensuring proper placement of products.
- Supported warehouse and manufacturing operations by assisting in various other roles as needed, promoting teamwork and flexibility within the organization.
The Star Gold Coast
Food & Beverage Attendant
12.2022 - 03.2023
Job overview
- Made cocktails and drinks according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Designed special drinks and cocktails offerings on monthly basis as part of seasonal offerings.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Rhapsody Resort
Room Attendant
11.2022 - 03.2023
Job overview
- Ensured rooms are presented with a high standard of cleanliness, hygiene and tidiness.
- Performed cleaning duties including cleaning of rooms or mini services when needed. Stocker and prepared Housekeeping trolleys for duties.
- Monitor and advise the Executive Housekeeping Manager inventories for operating equipment, chemicals, linen and uniforms.
- Undertook Housekeeping procedures including lost property, key control, security and emergency procedures, workplace health and safety procedures.
Addiction Foods NZ Ltd.
Inventory Controller
03.2022 - 10.2022
Job overview
- Directed weekly product cycle counts and corrected errors in warehouse inventory systems (SAP and MuRho).
- Transitioned company into Barcoding and digital warehousing system (MuRho Store N Track System). Trained all warehouse, Supply Chain members and other managers within Company.
- Gathered and analyzed data to forecast trends and recommend adjustments in Production Schedule.
- Helped create and improve inventory control policies and SOPs with different departments to ensure accuracy and operational productivity.
- Trained and engaged warehouse staff to conduct accurate and timely cycle counts.
Addiction Foods NZ Ltd.
Warehouse Storeperson
12.2021 - 03.2022
Job overview
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
EastPack - Quarry Rd
Allocations Coordinator & Forklift Driver
03.2021 - 12.2021
Job overview
- Performed operational forklift tasks as required by Team Leader; including truck loading/unloading, pre-cooling, marshalling and manual labor tasks.
- Coordinated pallet placement across site. Minimized pallet movements; planned shift movements with internal departments and off-sites.
- Communicated clearly and concisely with Coolstore forklift drivers, Team Leaders, Loadout teams and Inventory Coordinators to efficiently problem solve & organize upcoming orders.
- Ensured accuracy of documentation and reported any issues or variances to Team Leaders or Management.
Kika
Lead Bartender
11.2020 - 03.2021
Job overview
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Applied comprehensive knowledge of wine, spirits, liquors, cider and beer to increase daily beverage sales.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cardrona Alpine Resort
Food and Beverage Duty Manager
07.2020 - 11.2020
Job overview
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Delivered in-depth training to workers in food & beverages preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Tauranga Sport & Fishing Club
Front of House Supervisor
12.2019 - 06.2020
Job overview
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Coordinated different tournaments around fishing season with the club Executive Board.
- Assisted customers with product and tournament queries they may have. Processed memberships renewals.
- Organized and replenished bar’s stock. Requested and ordered products to different suppliers.
Auckland District Health Board
Clinical Transcriptionist
09.2019 - 11.2019
Job overview
- Transcribed and interpreted dictations into diagnostic test results, operation notes, referral letters, and other documents.
- Used dictation and word processing software appropriately and to DHB standard.
- Reviewed and edited transcribed reports for spelling, grammar, clarity, consistency, and proper medical terminology.
- Returned dictated reports in printed or electronic form for physicians' review, signature, corrections, and for inclusion in patients' medical records.
Showcase Hospitality Ltd.
Bartender
06.2019 - 09.2019
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained clean work and dining areas by removing trash, cleaning tables, and washing glasses, utensils, and equipment.
British Hospital
Medical Assistant - Imagenology Department
06.2017 - 01.2019
Job overview
- Interpreted and drafted gynecological, obstetrics and general surgery ultrasounds results.
- Assisted doctors and radiology specialists who performed ultrasounds.
- Translated ultrasound results to Spanish, English and French.
- Provided support and coordinated different studies across the Imagenology Department.
- Scheduled ultrasounds, MRIs, CTs and X-Rays for patients with their correspondent Medical Referral.
Education
Universidad ORT UruguayMontevideo, Uruguay
Bachelor of Biotechnology Engineering from Biotechnology
2018
Universidad De MontevideoMontevideo, Uruguay
Bachelor of English Translation from Language Interpretation And Translation
2016
Skills
- OSH Forklift License F endorsement
- First Aid & CPR Certificates
- Full Driver's License
- International Vaccination Certificate (Fully Vaccinated)
Timeline
Team Leader - BULK DC
Asahi Beverages Pty Ltd
04.2024 - 09.2024
Forklift Operator - BULK DC
Asahi Beverages Pty Ltd
04.2023 - 04.2024
Food & Beverage Attendant
The Star Gold Coast
12.2022 - 03.2023
Room Attendant
Rhapsody Resort
11.2022 - 03.2023
Inventory Controller
Addiction Foods NZ Ltd.
03.2022 - 10.2022
Warehouse Storeperson
Addiction Foods NZ Ltd.
12.2021 - 03.2022
Allocations Coordinator & Forklift Driver
EastPack - Quarry Rd
03.2021 - 12.2021
Lead Bartender
Kika
11.2020 - 03.2021
Food and Beverage Duty Manager
Cardrona Alpine Resort
07.2020 - 11.2020
Front of House Supervisor
Tauranga Sport & Fishing Club
12.2019 - 06.2020
Clinical Transcriptionist
Auckland District Health Board
09.2019 - 11.2019
Bartender
Showcase Hospitality Ltd.
06.2019 - 09.2019
Medical Assistant - Imagenology Department
British Hospital
06.2017 - 01.2019
Universidad ORT Uruguay
Bachelor of Biotechnology Engineering from Biotechnology
Universidad De Montevideo
Bachelor of English Translation from Language Interpretation And Translation
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