Ni Nengah Wiryanti
Christchurch,New Zealand
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Room Attendant & Receptionist
Abbey Motel
04.2023 - Current
- Responded to guest requests for assistance, toiletries, and personal care items.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Room Attendant
St James Apartment
01.2017 - 12.2018
- Washed and put away kitchen dishes, utensils and glassware.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Rotated linens in storerooms and replenished when supplies ran low.
- Handled requests for extra linens, toiletries and other supplies.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Room Attendant
Sofitel Hotel Queenstown
12.2014 - 03.2015
- Sorted, laundered and put away various laundry items.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Checked appliances in guest rooms to determine good working order.
- Changed bed linens and collected soiled linens for cleaning.
Room Attendant
Heritage Hotel Queenstown
09.2014 - 12.2014
- Washed and put away kitchen dishes, utensils and glassware.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Retail Assistant
Animale Shop Boutique
01.2013 - 10.2013
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Service
Jeans Fashion Place Art Shop
12.2009 - 12.2012
- Delivered services to customer locations within specific timeframes.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Retail Assistant
Glamour Boutique Shop
04.2008 - 12.2009
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Assisted customers with prompt and polite support in-person and via telephone.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Promotional Sales Representative
Hardys Shopping Mall
10.2006 - 09.2007
- Engage with potential customers, and expand our brand presence online.
- Increased sales by effectively communicating product benefits.
- Engaged customers to communicate key product features.
- Maintained clean, organized and professional work environment.
Skills
- Housekeeping knowledge
- Work Prioritization
- Multitasking and Prioritizing
- Inventory and supply
- Hospitality industry
- Guest Service and Support
- Customer Service
Personal Information
Nationality: New Zealand Permanent Resident
References
- Heena Sharma, New Zealand Resident, Manager St James Apartment, +6421 0885 3404
- Sherly Iskandar, New Zealand Resident, Administration Staff The Warehouse Riccarton, +6422 169 0177
Timeline
Room Attendant & Receptionist
Abbey Motel
04.2023 - Current
Room Attendant
St James Apartment
01.2017 - 12.2018
Room Attendant
Sofitel Hotel Queenstown
12.2014 - 03.2015
Room Attendant
Heritage Hotel Queenstown
09.2014 - 12.2014
Retail Assistant
Animale Shop Boutique
01.2013 - 10.2013
Customer Service
Jeans Fashion Place Art Shop
12.2009 - 12.2012
Retail Assistant
Glamour Boutique Shop
04.2008 - 12.2009
Promotional Sales Representative
Hardys Shopping Mall
10.2006 - 09.2007
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