Ayush Ayush
Auckland
Summary
Dynamic Customer Service Representative with proven expertise at Mobil Gas Station, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Successfully trained new team members and developed feedback systems that improved service quality, showcasing strong complaint handling and data analysis skills to drive customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mobil Gas Station
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in training programs to enhance product knowledge and customer service skills.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Education
Bachelors of Applied Management - Business Administration And Management
Otago Polytechnic
Auckland, NZ07-2026
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Complaint handling
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Team development
- Administrative support
- Documentation
- Microsoft PowerPoint
- Microsoft Office Suite
- Data collection
- Customer relationship management (CRM)
- Building rapport
- Product sales
- Sales expertise
- Account updating
- Account management
- Business development
Languages
English
Professional Working
Timeline
Customer Service Representative
Mobil Gas Station
08.2023 - Current
Bachelors of Applied Management - Business Administration And Management
Otago Polytechnic
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