Ayush Chandra
Rotorua ,New Zealand
Summary
Experienced with the role of Resident Manager, Duty manager and Night-Audit Officer. Proficient in solving diverse issues in an efficient and organized manner. Demonstrated track record of success over more than 4 years in Service Sector.
Overview
6
6
years of professional experience
Work History
Duty Manager
Haka House Rotorua
Rotorua , Rotorua
03.2024 - Current
- Developed and implemented strategies to improve customer service.
- Investigated customer complaints in a timely manner, resolving issues efficiently.
Front Office Manager
Paihia Beach Resort & Spa
Paihia
04.2020 - 09.2023
- Primarily responsible for ensuring that Front Office shifts are run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
Night Audit Officer
Paihia Beach Resort & Spa
Paihia
12.2019 - 05.2020
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay.
Duty Manager
Four Canoes
Rotorua
02.2018 - 10.2019
- Providing a visible management presence while on duty & overlooked day-to-day operation of the whole facility.
Resident manager
Four Canoes
Rotorua
11.2018 - 02.2019
- Responsible for operational efficiency, profitability and customer satisfaction.
Assistant Manager
Four Canoes
Rotorua
11.2018 - 02.2019
- Develop and meet operational budgets and quality goals & Conduct safety and security training programs.
Education
Post-Graduate Diploma in Management - Accounting And Business Management
TOI OHOMAI Institute of Management
07.2019
Skills
- Problem Solving
- Decision Making
- Conflict Resolution
- Adaptability
- Time Management
- Leadership
- Customer Service
- Computer Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Customer Relations
- Good time management
- Revenue Management
- Yield management
- Writing Skills
- Creative Thinking
- Relationship Building
References
References available upon request
Timeline
Duty Manager
Haka House Rotorua
03.2024 - Current
Front Office Manager
Paihia Beach Resort & Spa
04.2020 - 09.2023
Night Audit Officer
Paihia Beach Resort & Spa
12.2019 - 05.2020
Resident manager
Four Canoes
11.2018 - 02.2019
Assistant Manager
Four Canoes
11.2018 - 02.2019
Duty Manager
Four Canoes
02.2018 - 10.2019
Post-Graduate Diploma in Management - Accounting And Business Management
TOI OHOMAI Institute of Management
Similar Profiles
Liza LangLiza Lang
Host/ Housekeeper at Haka House Queenstown LakefrontHost/ Housekeeper at Haka House Queenstown Lakefront
Turki Al-SaibiTurki Al-Saibi
Project Manager at HAKAProject Manager at HAKA
Oliver CrooksOliver Crooks
Tour Manager at Haka Tourism GroupTour Manager at Haka Tourism Group