Ravi Prasad
Auckland,New Zealand
Summary
Valued Assistant Project Manager addresses complex obstacles with experienced insight and anticipation. Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations. Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards.
Overview
12
12
years of professional experience
Work History
Associate Project Manager
Chorus
Auckland Central, Auckland
02.2022 - Current
- Handling projects special quoted projects/jobs for Teleco companies
- Processing orders, updating customers on status of the job
- Getting jobs/projects completed within timely manner
- Handling escalation and resolving any issues
- Providing technical support to customers on times and process
- Exposed to tools such as Smartsheet, SAP Office and more
- Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
- Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
- Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
- Coordinated cross-functional teams to successfully achieve project milestones and objectives.
- Ensured project documentation was up-to-date and organized by maintaining accurate records of all relevant information throughout the project lifecycle.
- Assisted in the development of training materials to improve associate project manager skillsets within the organization.
- Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
- Implemented best practices in project management methodologies to optimize performance and achieve desired results.
- Reduced project completion time by implementing effective task prioritization and resource allocation strategies.
Provisioning Coordinator
Chorus
Auckland, Auckland
12.2018 - 02.2022
- Customer Engagement/Service including receiving incoming and making outbound calls
- 3 Day QA Text orders being updated and sending bulk texts to confirmed and unconfirmed orders
- Jeopardy Management tasked are liaised with customer for clarifications and resolving issues including rebooking
- Liaising with Internal and External Stakeholders such as BSS and Service Providers including Door Knockers
- Creating, correcting details of orders
- Managing Voicemails and responding back to queries
- Updating orders and moving it through the right queues for resolving
- Handling escalations and resolving complaints
- Managing Projects/Campaigns
Senior Technical Support Specialist (Tier 2)
Concentrix Corporation
Mt Albert, Auckland
04.2016 - 12.2018
- Provide complete ownership of a customers' issues and enquiries
- Escalate customer enquiries to engineering when they can't be resolved by Senior Technical Support
- Support and assist team members and complete callbacks where assigned and required
- Maintain positive customer satisfaction surveys
- Stay up to date with product knowledge and regular self-guided training modules
- Global support for IOS Devices and Mac Computers
- Advance Troubleshooting
- On Feet Decision Making under procedures and guidance
Technical Support Specialist (Tier 1)
Concentrix Corporation
Mt Albert, Auckland
03.2015 - 04.2016
- Diagnose and resolve a customers' technical enquiry in a single phone call
- Troubleshoot hardware and software for multiple devices platforms
- Accurately log and update case and customer information
- Promote related products and services
Inbound Prepay Support and Sales
Vodafone NZ Limited
Viaduct Harbour, Auckland
10.2014 - 01.2015
- Understanding customers pre-pay needs to match and recommend relevant plans, products and services
- Document and follow up on customer complaints
- Assisting customers with any enquires or issues they may have in regards to Vodafone's prepay services
Customer Service Assistant
The Warehouse Group LTD.
Mt Roskill, Auckland
01.2013 - 01.2014
- Greeting customers and general customer service
- Processing sales and returns through the checkout operating system (EFTPOS / Cash handling)
- Replenishment of stock
- Night-fill and stock rotation after hours
- Ensuring that receipts were checked against stock purchased before leaving the store
Customer Service Assistant
Kihi Kihi Diary
Kihi Kihi, Te Awamutu
01.2013 - 01.2014
- Greeting customers and general customer service
- EFTPOS and cash handling
- Replenishing stock
- Monitoring stock and documenting what needs to be ordered
Education
Bachelor - Computer System
Unitec
01.2015
Certificate - Computer Servicing
New Zealand School of Education
01.2014
Skills
- Customer Service
- Flexible
- Team Player
- Quick Learner
- Time Management
- Building Rapport
- Reliable
- Tech Minded
- Sales
- Project Management
- Helpful
- Kind
- Project Scheduling
- Project Reporting
- Client Relationships
- Requirements Gathering
- Project monitoring
- Project Planning
- Risk Management
- Resource Utilization Planning
- Client Relations
- Stakeholder Relations
- Phone and Email Etiquette
- Status Updates
- Excellent Communication
Personal Information
Citizenship: NZ Citizen
Qualitiesandskills
- Customer Service/ Face to Face
- Flexible
- Team Player
- Quick Learner
- Time Management
- Building Rapport
- Reliable
- Tech Minded
- Sales
- Project Management
- Helpful
- Kind
References
- Shalvina Prasad, Owner, Kihi Kihi Dairy, 0210354718
- Rhodes Pilimon, Career Head, New Zealand School of Education, 021833408
- Samuel Jones, Team Leader, Concentrix Ltd, 0211154251
- Ben Cobertt, Migration Team Manager, Chorus, 0274235567
- Merita Tagaloa - Project Team Manager, Chorus 0272238025
- Sara Clarke - Project Team Manager (Current), Chorus 021508392
Hobbies and Interests
I really love technologies as I am very passionate about it. I always have an eager to try new products and really experience new features and systems.
Languages
Hindi
Native or Bilingual
Timeline
Associate Project Manager
Chorus
02.2022 - Current
Provisioning Coordinator
Chorus
12.2018 - 02.2022
Senior Technical Support Specialist (Tier 2)
Concentrix Corporation
04.2016 - 12.2018
Technical Support Specialist (Tier 1)
Concentrix Corporation
03.2015 - 04.2016
Inbound Prepay Support and Sales
Vodafone NZ Limited
10.2014 - 01.2015
Customer Service Assistant
The Warehouse Group LTD.
01.2013 - 01.2014
Customer Service Assistant
Kihi Kihi Diary
01.2013 - 01.2014
Bachelor - Computer System
Unitec
Certificate - Computer Servicing
New Zealand School of Education