Ayushman Barua
Glen Eden,New Zealand
Summary
A professional with an entrepreneurial spirit having experience working in aspects of Account Management, Sales, Business Development, Planning & Strategy management.
• Highly focused account management experience, handling different accounts of various segments.
• Well organized with a track record that demonstrates self-motivation, entrepreneurial ability, creativity, teamwork and initiative to achieve corporate goals.
• Strong Relationship Management with skills in taking strategy from concept to execution. With a great track record of initiating and developing relationships with key decision-makers for business development.
• Strong ability to clearly articulate value propositions to clients and conceptualize new business models in order to improve old ones.
• Proven ability to succeed against established large players and can work easily under pressure.
Overview
11
11
years of professional experience
Work History
National Sales Manager
KPL Distribution
05.2022 - Current
- Develop & implement effective sales strategies
- Establish productive & professional relationships with key personnel in assigned customers
- Managing existing customer relationships by visiting/contacting at regular appropriate intervals regarding stock & new product range
- Negotiate & close agreements with large customers
- Manage & oversee the daily operations of the sales department
- Monitor & analyze performance metrics & suggest improvements
- Prepare monthly, quarterly, & annual sales forecasts
- Perform research & identify new potential customers & new market opportunities
- Provide timely & effective solutions aligned with clients’ needs
- Liaise with Marketing & Product Development departments to ensure brand & consistency
- Keep abreast of new product launches & ensure sales team members are on board.
Business Development Manager
KPL Distribution
05.2021 - 05.2022
- Develop new business opportunities with new & existing customers
- Implement effective sales & marketing strategies
- Sales data generation, analysis & reporting
- Research & identify potential new customers & new market opportunities
- Maintaining a CRM platform for efficient management of orders & opportunities
- Order management & assisting customers with KPL online platforms.
Business Development Manager
Elite Business Systems
07.2020 - 05.2021
- Deliver on the objectives of Elite/2degrees business sales strategy by developing & maintaining outstanding customer relationships in the business telecommunications sector
- Follow a structured approach to prospecting, business development & new customer acquisition
- Utilize sales & customer relationship management (CRM) tools to gather & maintain prospect & customer data as well as document sales activity & pipeline
- Build credibility & enduring relationships with businesses
- Identify individual customer requirements & deliver solutions that best meet their needs
- Actively create & manage a pipeline of sales opportunities to ensure accurate forecasting & the achievement of targets
- Maintain regular contact/call cycle with customers, & internal & external partners, to ensure customer satisfaction is maintained, & further opportunities identified
- Actively participate in training & development to be kept fully briefed on an ever-changing product mix
- Complete all customer administration in a timely & efficient manner
- Work in collaboration with other members of the Elite Team, along with the 2degrees Team.
Business Account Manager (SME)
2 Degrees
07.2018 - 06.2020
- Managing a portfolio of business accounts for 2 Degrees & managing all requirement of the account including cross selling & upselling of products whilst providing exceptional customer service in all interactions
- Achieve monthly, quarterly, & yearly KPI’s of new connections, resigns, & customer satisfaction
- Client account management: maintaining regular call cycle, cross & upsell product, schedule customer review & looking for new opportunities
- Provide exceptional customer service by undertaking delivery of requested service, work the customer service team to ensure requested are completed & escalations are delegated to relevant departments.
- Onboarding new clients by executing transition plan & coordinating with internal stakeholder to ensure smooth transition for the customer
- Maintain a register of customer resign dates & initiate resign activity within 3-6 months of contract expiry
- Schedule customer reviews to assist with account retention
- Prepare monthly reports on nominated accounts within the portfolio.
Campaign Representative
2 Degrees
08.2017 - 07.2018
- Provide sales & support to 2 Degrees Mobile Limited customers, while demonstrating a high level of company product & services knowledge
- Provide sales to customers through up-selling Value-Added Services during inbound & outbound call activity
- Amend customer information, sales record & record customer interactions & resolutions using CRM tool
- Achieve Key Performance Indicator & Sales Targets as outlined within each specific campaign
- These will include measures of sales outcomes, customer service, & productivity
- Maintain up-to-date product, procedural & promotion knowledge.
Customer Care Specialist
2 Degrees
09.2016 - 08.2017
- Provide Customer Service & Technical Support to 2degrees Consumer & Business customers
- Resolve customer issues via inbound & outbound calls, emails & other channels by offering complex technical support
- Amend customer information & record customer interactions & resolutions
- Be proactive to meet customer needs & look for ways to improve customer satisfaction including sales to customers including up-selling value-added services
- Providing solutions to customers who request cancellation of their services
- Maintain an up-to-date level of product & procedural knowledge by acting upon information advised in email updates, team meetings, training & other briefings
- Help maintain a good team & working environment through adhering to company value & helping team members.
Sales Representative
Layawaydepot Ltd
03.2016 - 06.2016
- Using sales techniques for door-to-door cold calling in order to sell various consumer products
- Ensure that the paperwork is done properly & processed on time
- Ensure that each customer receives outstanding service by providing a friendly environment
- Maintain an awareness of all promotions & advertisements
- Trained new recruits on the field to make them able to bring business & helping with queries.
Partnerships Manager
The Media Ant
06.2013 - 01.2014
- Discovering new media options
- Understanding suitability of identified media option in regard to the business model of Media Ant
- Forming tie ups with media owners/publishers
- Negotiating with media owners for best rates
- Content writing & development for the website to maximize traffic through SEO
- Advise & educate the internal sales team on various media options
- Analyzing issues with non-performing media option & ways to improve it to generate more sales for such media options (to be done in collaboration with Sales team).
Education
BBA -
Christ University
Bangalore, India04.2013
Post Graduate Diploma in Marketing - Marketing
Auckland University of Technology, AUT
Auckland, AUK07.2016
Skills
- Account Management
- Upselling & Cross Selling
- Business Development
- Sales Planning, Strategy & Reporting
- Lead Generation
- Excellent Communication
- Microsoft Suite
Referencesavailable
True
Timeline
National Sales Manager
KPL Distribution
05.2022 - Current
Business Development Manager
KPL Distribution
05.2021 - 05.2022
Business Development Manager
Elite Business Systems
07.2020 - 05.2021
Business Account Manager (SME)
2 Degrees
07.2018 - 06.2020
Campaign Representative
2 Degrees
08.2017 - 07.2018
Customer Care Specialist
2 Degrees
09.2016 - 08.2017
Sales Representative
Layawaydepot Ltd
03.2016 - 06.2016
Partnerships Manager
The Media Ant
06.2013 - 01.2014
BBA -
Christ University
Post Graduate Diploma in Marketing - Marketing
Auckland University of Technology, AUT
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