Summary
Overview
Work History
Education
Skills
Timeline
Generic

Az Warner

Tauranga,BOP

Summary

Organized Quality assurance manager with several years of managerial experience as well as 15 years experience with a quality focused environment in Aquaculture division. Dedicated to detail-oriented production inspections and collaborating with various departments. Proficient in daily product sampling and performing accurate audits.

Overview

15
15
years of professional experience

Work History

Quality Assurance Manager

Whakatohea Mussels (Opotiki) Ltd
Opotiki, Opotiki
05.2022 - Current
  • Established procedures and quality standards.
  • Collaborated with cross-functional teams to develop strategies for improving product quality.
  • Monitored production activities for conformance to established quality requirements.
  • Investigated customer feedback and developed strategies for addressing complaints quickly and efficiently.
  • Analyzed data from quality control testing to identify areas of improvement.
  • Fielded customer complaints and rectified service issues.
  • Performed root cause analysis on non-conforming materials or products in order to determine appropriate corrective actions.
  • Determined optimum points to sample products and created protocols to obtain reliable data.
  • Kept records of quality reports and statistical reviews.
  • Created, edited, and updated project manuals and technical documentation used by entire QA team.
  • Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
  • Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
  • Created reports detailing results from inspections, tests, investigations that were used by senior management for decision-making purposes.
  • Fostered a culture of quality across the organization by promoting awareness and understanding of quality standards and their importance.
  • Represented the quality assurance department in cross-departmental meetings, contributing to strategic planning and operational efficiency.
  • Led cross-functional teams in conducting detailed product audits, identifying quality issues and ensuring compliance with specifications.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
  • Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
  • Developed and implemented quality control processes to improve product reliability.
  • Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
  • Managed customer complaints and non-conformance issues, ensuring swift resolutions and maintaining high levels of customer satisfaction.
  • Developed and implemented quality assurance policies and procedures.
  • Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
  • Established product specifications and quality assurance practices.
  • Coordinated with production and development teams to integrate quality assurance measures into all phases of product lifecycle.
  • Monitored product trends and suggested changes.
  • Maintained records of all test results and monitored trends over time in order to detect potential problems early on.
  • Oversaw supplier quality assurance programs, including audits and performance evaluations, to ensure adherence to company standards.
  • Implemented corrective and preventive action (CAPA) systems, significantly reducing defect rates and improving product reliability.
  • Analyzed quality control data to identify trends, root causes of issues, and areas for improvement in processes and product quality.
  • Compiled data on quality issues and vulnerabilities and reported findings with suggestions for improvement.
  • Reviewed current standards and policies.
  • Trained and mentored quality assurance staff, enhancing their skills and knowledge in quality standards and best practices.
  • Documented all findings from investigations into non-conformances in order to track progress towards resolution.
  • Coordinated with other departments such as engineering, manufacturing, sales. in order to resolve any issues related to product quality.
  • Collected and analyzed production samples to evaluate quality.
  • Supervised and guided inspectors, technicians, and other staff.
  • Participated in meetings with customers regarding product specifications or other quality-related topics.
  • Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Updated and maintained databases with current information.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Quality Assurance Supervisor

North Island Mussels Ltd
Greerton, Tauranga
01.2016 - 05.2022
  • Coordinated with cross-functional teams to address quality issues and implement corrective actions.
  • Assisted in developing test plans, protocols, checklists, and acceptance criteria.
  • Performed root cause analysis investigations into non-conforming products or processes.
  • Facilitated training sessions for staff on quality assurance procedures and policies.
  • Conducted regular audits to ensure compliance with quality standards.
  • Analyzed data from Quality Control tests to identify areas of improvement.
  • Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
  • Fielded customer complaints and rectified service issues.
  • Updated and maintained the Quality Management System documentation to reflect current practices and regulatory changes.
  • Provided guidance to staff on best practices in quality assurance methods.
  • Analyzed quality control test results and provided feedback and interpretation to production management or staff.
  • Analyzed production processes and product specifications to establish quality and reliability standards.
  • Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
  • Determined optimum points to sample products and created protocols to obtain reliable data.
  • Maintained accurate records of all inspection activities performed.
  • Supervised onboarding and training of new personnel to maximize capacities of quality assurance team.
  • Consulted with management and personnel to educate on QA standards.
  • Assisted in the development and validation of testing methods for quality control purposes.
  • Developed and implemented quality control processes to improve product reliability.
  • Conducted risk assessments to identify potential quality issues and developed mitigation strategies.
  • Verified that all customer orders met required specifications prior to shipment.
  • Established product specifications and quality assurance practices.
  • Enforced adherence to quality assurance procedures by reviewing subordinate's testing reports and following up on deviations.
  • Oversaw calibration and maintenance of quality testing equipment to ensure precise measurements.
  • Ensured that corrective actions were taken when necessary.
  • Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
  • Monitored and evaluated supplier performance to ensure compliance with quality requirements.
  • Determined training needs of staff and organized training interventions to achieve quality standards.
  • Created reports on quality assurance results and presented them to management teams.
  • Investigated customer complaints regarding product quality.
  • Collected and analyzed production samples to evaluate quality.
  • Reviewed product specifications for conformance to customer requirements.
  • Collaborated with other departments to resolve issues related to product quality.
  • Participated in internal and external audits as needed.
  • Implemented quality control tools and methodologies to enhance product quality and reduce defects.
  • Kept records of quality reports and statistical reviews.
  • Monitored product trends and suggested changes.
  • Supervised and guided inspectors, technicians, and other staff.
  • Trained end users on software and hardware functionality, best practices and protocols.
  • Developed and implemented Quality Assurance policies, procedures, and standards.
  • Participated in external audits and regulatory inspections, providing necessary documentation and support.
  • Managed customer complaints, coordinating investigations, and ensuring effective resolutions.
  • Supervised a team of Quality Control Inspectors and Technicians.
  • Adhered to safety regulations during inspections.
  • Managed testing cycles, test plan creation, development of scripts and coordination of user acceptance testing.
  • Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
  • Trained personnel in the use of testing equipment and techniques.
  • Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
  • Prepared reports to communicate results of quality inspection activities to management.
  • Updated and maintained databases with current information.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Quality Control Technician

North Island Mussels Ltd
Greerton, Tauranga
01.2010 - 12.2015
  • Recorded lot numbers and serial numbers in ERP system for traceability of produced items.
  • Assisted with correcting systemic problems in order to eliminate errors.
  • Investigated or reported questionable test results.
  • Identified quality problems and recommended solutions.
  • Verified conformance of parts using statistical sampling techniques such as ANSI and ASQ Z1.4.
  • Completed data capture forms, equipment logbooks or inventory forms to support testing procedures.
  • Identified areas of improvement in existing processes to increase efficiency.
  • Received and inspected raw materials.
  • Maintained lab cleanliness and safety standards.
  • Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
  • Trained employees in proper equipment use and product testing procedures.
  • Completed routine inspections of components and products to fulfill quality assurance requirements.
  • Conducted frequent quality and compliance reviews of production work.
  • Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
  • Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
  • Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
  • Monitored testing procedures to meet established item specifications, standard test methods or protocols.
  • Calibrated, validated or maintained laboratory equipment.
  • Audited finished products against applicable industry standards before releasing them for shipment.
  • Monitored daily performance of production team to identify and address issues affecting quality product output.
  • Examined samples of raw materials before use in production.
  • Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
  • Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
  • Conducted routine and non-routine analyses of in-process materials or stability samples.
  • Interpreted test results, compared to specifications and control limits and recommended data for release.
  • Compiled laboratory test data and performed analyses.
  • Compared samples to standards and specifications by performing detailed measurements and tests.
  • Resolved customer complaints regarding product quality in a timely manner.
  • Provided technical support to other departments as needed.
  • Provided quality support to ensure that products met quality standards and customer requirements.
  • Performed visual inspections of finished products.
  • Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.
  • Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
  • Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
  • Investigated customer complaints related to product quality issues.
  • Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
  • Maintained accurate records on product inspection results and reported findings to management team.
  • Conducted tests on product samples and recorded results.
  • Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
  • Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
  • Provided lab staff with samples for testing to check quality and safety of finished products.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Education

High School Diploma -

Tauhara College
Taupo, NZ
12-2004

Skills

  • Quality management
  • Data analysis
  • Root cause analysis
  • Regulatory compliance
  • Corrective actions
  • Customer service
  • Internal audits
  • Data collection
  • Report writing
  • Auditing techniques
  • Audit coordination
  • Team leadership
  • Test result interpretation
  • Controls system maintenance
  • Process development
  • Document control
  • Quality assurance
  • Employee supervision
  • Deadline adherence
  • Problem-solving abilities
  • Quality systems
  • Multitasking capacity
  • Data interpretation
  • Quality testing
  • Effective multitasking
  • Team collaboration
  • Technical reporting
  • Employee recruitment
  • Specification development
  • Interpersonal communication
  • Quality control
  • Employee training
  • Supplier quality management
  • Self motivation
  • Business administration
  • Organizational skills
  • Product sampling
  • Corrective action planning
  • Quality assurance management

Timeline

Quality Assurance Manager

Whakatohea Mussels (Opotiki) Ltd
05.2022 - Current

Quality Assurance Supervisor

North Island Mussels Ltd
01.2016 - 05.2022

Quality Control Technician

North Island Mussels Ltd
01.2010 - 12.2015

High School Diploma -

Tauhara College

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Az Warner