Azhar Khan
Auckland,Auckland
Summary
Dynamic and results-oriented professional with a proven track record at Shopify, adept in problem-solving and emotional intelligence. Excelled in enhancing client satisfaction and streamlining operations, demonstrating exceptional communication and organizational skills. Skilled in trend analysis and empathetic client support, consistently achieving high standards in collaborative team environments.
Overview
16
16
years of professional experience
Work History
Support Specialist - Plus
Shopify
, Auckland
05.2022 - 01.2025
- Exceeded client satisfaction through clear communication in addressing queries.
- Trained incoming staff on operational standards to boost overall productivity.
- Provided seamless collaboration with team members to deliver client-centric support.
- Addressed client questions on hardware and software by providing detailed explanations.
- Ensured awareness of latest updates by consistently engaging in learning initiatives.
- Utilized various communication channels to comprehend client demands.
- Documented repair processes and helped streamline procedures for future technical actions.
- Demonstrated professionalism during challenging client communications.
- Worked with escalated teams to deliver accurate information to clients.
- Implemented creative strategies to resolve unique client issues.
- Maintained high standards of attentiveness and service excellence through face-to-face and phone engagements.
Support Advisor
Shopify
, Auckland
05.2021 - 05.2022
- Assisted clients via live chat, email and phone services to resolve issues related to software and system use.
- Provided outstanding service to clienets by closely to concerns and developing solutions.
- Maintained knowledge of current promotions, new features, beneficial third party integrations, payment policies and security practices to assist the overall client experience.
- Escalated client concerns, issues and requirements to appropriate teams for immediate rectification when needed.
- Upheld privacy and security requirements for client information.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Retail Sales Assistant
Accent Group
Auckland
12.2020 - 05.2021
- Responsible for closing store, ensuring till is balanced, shop is presentable, and all relevant shift data is emailed to regional managers
- Recommend accessories and deliver details regarding latest promotions to increase sales
- Manage cash register operations using POS system, including processing sales and returns
- Drive sales by successfully employing strategies such as upselling and cross-selling
- Maintain title for highest conversion seller.
Service Designer /Marketing Assistant
O-Studio
Auckland, Christchurch
07.2019 - 12.2019
- Designed social and digital marketing strategies to align with business objectives
- Discerned expected target market through social media analytics
- Created accurate customer profiles which aided marketing decisions
- Established upcoming Digital Minimalism course through the use of service design blueprints.
Animal Technician /Lab Assistant
University of Auckland
Auckland
02.2016 - 06.2019
- Selected animals for breeding, applying knowledge of animals, genealogies, traits and desired offspring characteristics
- Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation
- Checked animals for injury and illness, writing notes regarding symptoms for veterinarian's review.
Administration Assistant /Builder
Ultimate Playgrounds
Auckland
02.2015 - 12.2016
- Created custom fort designs, addressing and meeting customer needs
- Consulted with design, building and engineering teams to discuss and resolve conflicts effectively
- Determined optimal construction requirements and site plans
- Excelled at admin roles, such as processing payments, managing emails, and accounting using Xero.
Wedding Decorator
Ace Event Decorators
Auckland
02.2009 - 12.2014
- Created professional presentations to creatively communicate design intent and direction
- Contributed to development, planning and completion of project initiatives
- Assisted clients successfully by choosing furnishings consistent with preferences and budget.
Education
BBA - Entrepreneurship / Innovation, Service Design
Auckland University of Technology
Auckland12.2019
Skills
- Emotional Intelligence / Empathy
- Independent judgement
- Problem Solving
- Exceptional context gathering
- Communication
- Multitasking and Prioritization
- Teamwork and Collaboration
- Collaborative Team Player
- Attention to Detail
- Issue and Resolution Tracking
- Organizational Skills
- Activity Planning
- Natural leadership
- Trend analysis
- Empathy and patience
Affiliations
- Kickboxing
- Photography
- Chess
- Hiking / outdoor exploration
- Historical studies
References
References available upon request.
Timeline
Support Specialist - Plus
Shopify
05.2022 - 01.2025
Support Advisor
Shopify
05.2021 - 05.2022
Retail Sales Assistant
Accent Group
12.2020 - 05.2021
Service Designer /Marketing Assistant
O-Studio
07.2019 - 12.2019
Animal Technician /Lab Assistant
University of Auckland
02.2016 - 06.2019
Administration Assistant /Builder
Ultimate Playgrounds
02.2015 - 12.2016
Wedding Decorator
Ace Event Decorators
02.2009 - 12.2014
BBA - Entrepreneurship / Innovation, Service Design
Auckland University of Technology
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