AZKIYA MOHAMMED

In my role, I’ve developed and demonstrated strong organisational and administrative skills, managing a variety of daily responsibilities such as:

• Responding to client and customer inquiries with efficiency and professionalism.
• Monitoring and managing inboxes and communications.
• Supporting a lead agent in an unofficial PA capacity – managing calendars, booking appointments, setting up meetings, and assisting with day-to-day coordination.
• Organizing team events, office meetings, and internal schedules.
• Performing client data entry, maintaining CRM records, tracking client journeys, and listing statuses.
• Overseeing general office upkeep and operations to ensure a smooth workflow.
• Learning and supporting functions across departments – from marketing, production, to property management.
• Adapting quickly to new systems and technologies, with strong attention to detail.
• Managing my time effectively to ensure key business tasks are completed within limited working hours.

I’m known for my proactive approach, sales skills, reliability, and commitment to service excellence. Having worked in nearly every area of the company, I bring a comprehensive understanding of real estate operations, and I’m passionate about continuing to grow professionally in a supportive, high-performing environment.

• Promoted warm, engaging atmosphere for guests and staff to enhance overall experience.
• Delivered exceptional customer service, fostering strong relationships and memorable experiences.
• Boosted revenue through strategic promotion of food and beverage offerings.
• Recommended products and limited promotions to effectively upsell items.
• Actively listened to customer requests, providing tailored suggestions to meet needs.
• Managed front and back of house operations to ensure smooth service delivery.

• Delivered exceptional customer service, walking customers directly to items, offering advice and fetching additional sizes.
• Assisted with store operations by backing up front end and other departments during busy periods.
• Kept store shelves, racks and bins presentable with resets.

• Managed orders from start to finish, verifying quality and quantity before bagging customer items.
• Prevented germ spread by cleaning and sanitizing surfaces.
• Took orders and processed payments through touchscreen POS systems.

• Interacted with customers to obtain food orders, answer questions and collect payment for purchases.
• Updated menu boards with changing offerings and prices.