Prabhu Shankar Srinivasan
Christchurch,CAN
Summary
Highly motivated and reliable operations supervisor with over 3+ years of experience in managing various departments, operations, and teams. Experienced in supervising and developing staff, leading to the successful development and execution of initiatives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Ability to adapt to work surroundings and learn quickly will prove valuable to any company.
Overview
9
9
years of professional experience
Work History
Operations Supervisor
Parking Enforcement Services
08.2021 - Current
- Oversee management, control, and direction of outbound and inbound operations of day-to-day activities
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Managed daily schedules; staff shifts and have assigned duties to staff through which I have ensured daily goals are met.
- Motivated and trained employees to maximize team productivity.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by team.
- Reduced employee turnover by fostering positive work environment and addressing employee concerns promptly.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
Parking Officer
Parking Enforcement Services
09.2019 - 08.2021
- Expertise in maintaining and repairing various parking equipment, including LPR Cameras
- Also acted as good leader while training new starters.
- Identified patterns in parking violations and recommended adjustments to signage, enforcement schedules, or other measures to address recurring issues.
- Performed additional administrative tasks as needed, including data entry and report generation for internal review and external audits.
Customer Representative
Z Fuel Station
11.2018 - 04.2019
- Maintain cash register, Stocks and serving customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
Account Assistant
GD Enterprise
01.2016 - 01.2017
- Maintaining account's ledger book and data entry.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
Retail Assistant
Dhana Sriy Retail
01.2015 - 01.2016
- Maintain cash register, Stocks and serving customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Education
Postgraduate in Business - Business Management
University of Canterbury
Christchurch, CAN01.2019
Bachelor’s in commerce - Commerce and Management
GRD College
Coimbatore, India01.2018
Skills
- Operations Management
- Problem solving
- Communication
- Leadership
- Payroll Management
- Performance monitoring
- Task Delegation and Staff Supervision
- E-commerce programming
- Proficient in Microsoft Office (Word, Excel, and PowerPoint)
Hobbies and Interests
- Table Tennis
- Chess
- Basketball
- Badminton
- Reading Books
References
Available on Request
Timeline
Operations Supervisor
Parking Enforcement Services
08.2021 - Current
Parking Officer
Parking Enforcement Services
09.2019 - 08.2021
Customer Representative
Z Fuel Station
11.2018 - 04.2019
Account Assistant
GD Enterprise
01.2016 - 01.2017
Retail Assistant
Dhana Sriy Retail
01.2015 - 01.2016
Postgraduate in Business - Business Management
University of Canterbury
Bachelor’s in commerce - Commerce and Management
GRD College
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