BABA SHAMIM SAHID
Auckland,Titirangi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Concentrix Ltd
07.2023 - 08.2024
- Handled customer queries and provided support in a fast paced contact center environment
- Managed and resolved complaints efficiently, ensuring customer satisfaction and maintaining a high level of service quality
- Assisted customers with opening term deposits and provided various banking products and services
- Addressed a wide range of banking queries, demonstrating strong product knowledge and a commitment to delivering accurate information
Site Traffic Management Supervisor
Traffix Ltd
01.2023 - 07.2023
- Started as a traffic controller and gained qualification as a STMS within 3 months
- Making road closure layouts for Electrix and other road works
- Working day/ night plus have done 18 hr
- Shifts to complete required tasks
Insulation Technician/ Team Leader
Premier Insulation
01.2022 - 01.2023
- Started as an insulation Trainee with performance was promoted as Insulation technician plus team leader
- Key responsibilities were leading and working with the team to achieve given tasks by end of the day
- Becoming the best installer and most effective team
Retail Sales Assistant
United Parcel Services (UPS)
01.2022 - 07.2022
- First job in my professional career
- Converting inquiries into sales, Cold Calling
Insulation Technician
01.2021 - 05.2022
Duty Manager
Keels Super
01.2021 - 01.2022
- Company Overview: Supermarket chain in Sri Lanka
- Started as a Management trainee and was promoted as duty manager, achieving sales targets while managing the staff in 5 departments
- Was able to achieve best sales figures from other outlets in the same Supermarket chain, while maintaining high marks on quality audits
- Supermarket chain in Sri Lanka
Real Estate Salesperson
Homelands and Skyline Ltd
01.2021 - 07.2021
- Key responsibilities: Cold calling, following up on leads, making appointments and meeting with clients for viewings
- During which in my first month I was able to achieve a given sales target with 400% efficiency was the 3rd highest sales figures from the team for 2 months
Education
Graduate Diploma - Professional Accountancy
UNITEC INSTITUTE OF INFORMATION TECHNOLOGY
BBA (HONORS) - Business Management
SLIIT -SRI- LANKA
Diploma - Digital Marketing
CHARTERED INSTITUTE OF MARKETING - CIM
Certificate - Digital Marketing
SRI LANKAN INSTITUTE OF MARKETING - SLIM
Skills
- Communication
- Teamwork
- Problem Solving
- Adaptability
- Leadership
- Self Motivation
- Active Listener
- Ms- Office
- Photoshop
- Google Analytics/SEO
- Social Media Marketing
References
Available Upon Request
Timeline
Customer Service Representative
Concentrix Ltd
07.2023 - 08.2024
Site Traffic Management Supervisor
Traffix Ltd
01.2023 - 07.2023
Insulation Technician/ Team Leader
Premier Insulation
01.2022 - 01.2023
Retail Sales Assistant
United Parcel Services (UPS)
01.2022 - 07.2022
Insulation Technician
01.2021 - 05.2022
Duty Manager
Keels Super
01.2021 - 01.2022
Real Estate Salesperson
Homelands and Skyline Ltd
01.2021 - 07.2021
BBA (HONORS) - Business Management
SLIIT -SRI- LANKA
Diploma - Digital Marketing
CHARTERED INSTITUTE OF MARKETING - CIM
Certificate - Digital Marketing
SRI LANKAN INSTITUTE OF MARKETING - SLIM
Graduate Diploma - Professional Accountancy
UNITEC INSTITUTE OF INFORMATION TECHNOLOGY
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