Babita Dasoar Mangotra
Auckland,New Zealand
Summary
With 6 years of professional experience in Software Quality Assurance roles, this performance-driven individual excels in working as an Software Tester and Data analyst. Experienced with manual testing techniques to ensure software functionality and user satisfaction. Utilizes analytical skills to identify and resolve defects, contributing to product stability. Strong understanding of test case development and execution, ensuring comprehensive test coverage. The expertise lies in effectively managing time while possessing superior knowledge of the Software Quality industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
06.2023 - 11.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Quality Assurance Analyst
Allengers Infotech
05.2021 - 10.2022
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Improved software quality by meticulously executing manual test cases and identifying defects.
- Maintained accurate documentation of all discovered bugs, ensuring efficient tracking and resolution throughout the development lifecycle.
- Enhanced product performance by conducting thorough regression testing on each release.
- Streamlined communication between QA and development teams, implementing a standardized bug reporting process that expedited issue resolution.
- Supported developers in debugging efforts, providing clear reproduction steps and logs for identified defects.
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Facilitated smooth releases by coordinating closely with cross-functional teams for end-to-end integration testing.
- Minimized risk of production issues by actively participating in code reviews, offering feedback on potential vulnerabilities or areas for improvement.
Quality Assurance Analyst
Glossaread Technologies Pvt Ltd
07.2020 - 01.2021
- Ensured seamless user experience by validating application functionality across multiple platforms and devices.
- Reduced defect leakage by rigorously analyzing requirements and creating comprehensive test plans.
- Collaborated with development team to diagnose and resolve software issues in a timely manner.
- Bolstered release stability through active participation in go/no-go meetings, presenting well-organized findings from manual test execution.
- Championed continuous improvement within the QA team, regularly evaluating processes and tools to identify areas for enhancement or optimization.
Senior Assistant (International Affairs)
Lovely Professional University
03.2020 - 07.2020
- Improved intercultural understanding among domestic and international students by facilitating cultural exchange initiatives.
- Enhanced international student satisfaction by providing comprehensive academic advising and support services.
- Strengthened relationships with partner institutions abroad through regular communication, fostering ongoing collaboration opportunities.
Software Engineer
Lamadain
04.2018 - 08.2019
- Oversaw daily operations within the department, delegating tasks efficiently and maintaining a positive work environment for all team members.
- Developed strong working relationships with internal departments and external partners, fostering seamless collaboration across teams.
- Assisted in the creation of detailed test plans based on project requirements, contributing to a more structured testing approach.
- Supported continuous improvement efforts by actively participating in sprint retrospectives and offering valuable insights.
Quality Assurance Engineer
Clues Network Pvt Ltd
11.2016 - 03.2018
- Established effective communication channels between QA, development, and project management teams to foster a collaborative working environment focused on delivering high-quality products.
- Supported successful product launches by conducting extensive pre-release testing and validation activities.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Managed bug tracking systems, ensuring timely resolution of reported issues and maintaining clear communication with stakeholders.
- Increased product reliability by performing thorough regression testing on each release cycle.
- Streamlined QA processes, resulting in increased efficiency and reduced time to market.
- Participated in agile development practices such as sprint planning meetings and daily stand-ups, contributing valuable input from a QA perspective throughout the project life cycle.
- Met tight deadlines to satisfy client demands and project timelines.
- Ran automated test suites and evaluated performance, functionality and scalability.
- Conducted root cause analysis for defects, leading to targeted improvements in the production process.
- Reduced defect rates by designing and executing comprehensive test plans and test cases.
- Maximized team productivity through continuous improvement initiatives and implementation of best practices in QA methodologies.
Quality Assurance Engineer (Intern)
Clues Network Pvt Ltd
07.2016 - 10.2016
- Ensured timely delivery of high-quality products through effective coordination with cross-functional teams.
- Participated in available trainings to improve software knowledge.
- Produced and maintained technical documentation for project reference.
- Optimized test cases to maximize success of manual software testing.
Business Development Manager
RG Talent Inc
08.2015 - 10.2015
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
Education
Masters of Applied Technologies - Data Analytics & Intelligence
Unitec Institute of Technology
Auckland, NZ01-2025
MBA - IT (Distance)
Jagannath University
Jaipur, India01-2021
B. Tech - Computer Science
Lovely Professional University
Punjab, IndiaSkills
- Functional testing
- User acceptance testing
- Teamwork and positive attitude
- Regression testing
- Test plans and test methodologies
- Agile methodology
- Scrum methodology
- Software knowledge
- Test planning
- Performance testing
- Cross-browser testing
- Mobile application testing
- Database testing
- Defect tracking
- Usability testing
- Test case creation
- Black box testing
- System testing
- Testing plans
- Root-cause analysis
- Integration testing
- Bug tracking
- Load testing
- Technical analysis
- White box testing
- Stress testing
- Teamwork and collaboration
- Time management
- Excellent communication
- Manual testing
- Defect tracking and reporting
- Manual test case preparation
Certification
- Python for Non-Programmers from LinkedIn Learning
- Introduction to Career Skills in Data Analytics from LinkedIn Learning
- Programming Foundations: Software Testing/QA from LinkedIn Learning
- What Is Copilot? Get Started with Microsoft's Everyday AI Companion from LinkedIn Learning
LANGUAGES
English: Native/ Bilingual
Hindi: Native/ Bilingual
Punjabi: Limited
Timeline
Crew Member
McDonald's
06.2023 - 11.2024
Quality Assurance Analyst
Allengers Infotech
05.2021 - 10.2022
Quality Assurance Analyst
Glossaread Technologies Pvt Ltd
07.2020 - 01.2021
Senior Assistant (International Affairs)
Lovely Professional University
03.2020 - 07.2020
Software Engineer
Lamadain
04.2018 - 08.2019
Quality Assurance Engineer
Clues Network Pvt Ltd
11.2016 - 03.2018
Quality Assurance Engineer (Intern)
Clues Network Pvt Ltd
07.2016 - 10.2016
Business Development Manager
RG Talent Inc
08.2015 - 10.2015
Masters of Applied Technologies - Data Analytics & Intelligence
Unitec Institute of Technology
MBA - IT (Distance)
Jagannath University
B. Tech - Computer Science
Lovely Professional University
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