Baby Jane Unabia
Tai Tapu,CAN
Summary
Driven professional with a background in nursing, customer service at Sutherland Global Services and experience in family caregiving.
Overview
6
6
years of professional experience
Work History
Family Caregiver
I have personal experience in taking care of my grandmother who has Alzheimer's and caregiving for my aunt post colorectal surgery. Took care of my mother with medical conditions like diabetes, hypertension and post colon surgery.
Customer Service Representative
Sutherland Global Services
04.2016 - 08.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Trainee - NICU, Neonatal Intensive Care Unit
St. Vincent General Hospital Cebu, Inc.
09.2010 - 12.2010
Trainee
- Developed strong working relationships with trainees, fostering a supportive learning environment.
Education
Bachelor of Science - Nursing
SAN PEDRO COLLEGE
Philippines03.2008
Skills
- Respectful and Compassionate
- Time Management
- Elderly Care
- Problem-Solving
- Multitasking and Organization
- Emotional Support
- Verbal and written communication skills
Reference
David William Lacey
Phone number: 3296855
Timeline
Customer Service Representative
Sutherland Global Services
04.2016 - 08.2016
Trainee - NICU, Neonatal Intensive Care Unit
St. Vincent General Hospital Cebu, Inc.
09.2010 - 12.2010
Family Caregiver
Bachelor of Science - Nursing
SAN PEDRO COLLEGE
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