Summary
Overview
Work History
Education
Skills
Certification
references
Timeline
Generic
Baeleigh Ching

Baeleigh Ching

Summary

Friendly and reliable, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Worked in many different industries eg. early child care, hospitality, beauty therapy and gained different experiences and able to adapt to different situations or environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Duty Manager

Good George Napier Taphouse
08.2023 - Current
  • Working at Good George Napier Taphouse i have gained new experiences in the hospitality industry since i had not been in the industry for a while before working at Good George, i had gained new confidence and pride in my work ethic, i worked on the bar, floor, running food/drinks, taking orders, have high level of customer service at all times, Dealt with all customer complaints according to in house procedures, Work closely with the department heads to ensure excellent levels of communication are maintained and good rapport is built between departments, Ensure self and team's compliance with current liquor licensing laws at all times. Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores. Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.

Apprentice Beauty Therapist

MeCHE Salon and Spa
08.2022 - 08.2023
  • Working for Ali at MeCHE gave me the experience i would need in the beauty therapy industry while studying beauty therapy, it gave me the expectations in the industry such as practicing and perfecting the treatments I studied for such as: Brow shape and tint, Tools of the trade, Treatment field preparation, Client preparation, Hot wax hair removal end to end, Tweezing hair removal end to end, Henna brow application, Brow lamination, Finishing off your services, Hygiene best practices, Workplace health and safety basics, Client contraindications and contra-actions, Client aftercare, Microdermabrasion.

Barista

Coffee @ Crosses
06.2020 - 09.2020
  • I had the pleasure working at coffee at crosses as they hired me straight out of Covid 19 Level Four
  • I worked as a barista for three months
  • I have done a barista course while I studied at PIHMS
  • And have about 2-3 years experience in the cafe industry.

Food and Beverage Attendant

The Mission Estate Winery
10.2019 - 07.2020
  • I worked at The Missions restaurant for my paid industry placement I had to do while I was studying at PIHMS in New plymouth
  • The mission was a great working experience and helped me improve all the skills I learnt at Pihms and improve my skills I gathered at Loading Ramp
  • I have become more confident with my customer service and work ethic.

Cafe and Bar Attendant

Superstrike Tenpin Bowling
10.2019 - 07.2020
  • Working at Superstrike tenpin bowling gave me new opportunities and more experience in a cafe and bar
  • I was lucky enough to gain my manager's certificate through superstrike.

Teacher Assistant

Village kids
07.2018 - 02.2019
  • From April 2018 to July 2018 I was a teacher support at the Village kids after school care and holiday programme
  • From July 2018 to February 2019 I was transferred to the Village Kids Day Care
  • I had many roles while working at both establishments, I was a support teacher, kitchen hand, I was hands on with the kids, introducing them to many new things eg
  • Science experiments, new art ideas and more
  • My main responsibility was to make sure the kids had a fun time and making sure they were in a safe environment

Food and Beverage Attendant

The Loading Ramp
01.2018 - 02.2019
  • I was able to get my LCQ (liquor-controlled qualification) through the Loading Ramp
  • Loading ramp also helped me with my customer service, table service, and my knowledge of alcohol/food choices
  • I have gained confidence behind the bar and running food., I had many roles here such as: Dishy, Glassy, Food Runner, floor waiter, bartender

Kitchen Attendant

Happy Dragon
12.2017 - 01.2019
  • Happy Dragon fish and chip shop was my first job in the hospitality industry I learnt customer service skills, handling money, preparing food, working under pressure and more skills.

Education

Level 5 Diploma in Beauty Therapy

Eastern Institute of Technology
Napier, NZ
07.2024

Certificate - Level 4 Beauty Therapy

Eastern Institute of Technology
Napier City, NZ
01.2024

Diploma in Hospitality and Hotel Management -

Pacific International Hotel Management School
04.2020

Skills

  • I have the ability to display strong verbal communication, listening, customer service, and interpersonal skills Interpersonal skills include being friendly, energetic, positive, and outgoing I am also a team player and possess the ability to multitask and Strong time management and self-motivation skills I also have some accounting, marketing, research management, photography and project management skills
  • Team Supervision
  • Work Planning and Organization
  • New Employee Training
  • Service Management
  • Customer Communication
  • Staff Training
  • Relationship Building
  • Resource Allocation
  • Inventory Management

Certification

  • NCEA Level 1 - 3 in Hospitality, photography, art, english 2014 to 2018
  • Level 5 Diploma in Hospitality and Hotel Management - 2019 to 2020
  • Level 4 Certificate in Beauty Therapy 2022 to 2023
  • Level 5 Diploma in Beauty Therapy 2023 to Present
  • Liquor Controlled Qualification 2018 to Present
  • Managers Certificate 2023 to Present

references

  • Barbara Nonu, 027 494 9028
  • Ali Pedigrew, 021 470 970
  • Kerri Willson, 027 742 2012

Timeline

Duty Manager

Good George Napier Taphouse
08.2023 - Current

Apprentice Beauty Therapist

MeCHE Salon and Spa
08.2022 - 08.2023

Barista

Coffee @ Crosses
06.2020 - 09.2020

Food and Beverage Attendant

The Mission Estate Winery
10.2019 - 07.2020

Cafe and Bar Attendant

Superstrike Tenpin Bowling
10.2019 - 07.2020

Teacher Assistant

Village kids
07.2018 - 02.2019

Food and Beverage Attendant

The Loading Ramp
01.2018 - 02.2019

Kitchen Attendant

Happy Dragon
12.2017 - 01.2019

Level 5 Diploma in Beauty Therapy

Eastern Institute of Technology

Certificate - Level 4 Beauty Therapy

Eastern Institute of Technology

Diploma in Hospitality and Hotel Management -

Pacific International Hotel Management School

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Baeleigh Ching