Bai Xue
Hamilton
Summary
Enthusiastic candidate with extensive experience in customer service. Hardworking and passionate job seeker with strong organizational skills , strong learning ability for new things. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Product Manager
Industrial And Commercial Bank Of China, ICBC
2016.11 - 2022.11
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Banking Customer Service Representative
Industrial And Commercial Bank Of China, ICBC
2013.08 - 2016.11
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
Education
Master of Science - International Accounting And Financial Management
University of East Anglia
Norwich, UK02.2013
Bachelor of Accounting - Accounting
Xinjiang University of Finance And Economics
XinJiang, China06.2011
Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Strong learning skills
- Administration skills
Visa Status
NZ Resident
Timeline
Product Manager
Industrial And Commercial Bank Of China, ICBC
2016.11 - 2022.11
Banking Customer Service Representative
Industrial And Commercial Bank Of China, ICBC
2013.08 - 2016.11
Master of Science - International Accounting And Financial Management
University of East Anglia
Bachelor of Accounting - Accounting
Xinjiang University of Finance And Economics
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