Bai Xue
Hamilton
Summary
Enthusiastic candidate with extensive experience in customer service. Hardworking and passionate job seeker with strong organizational skills , strong learning ability for new things. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Product Manager
Industrial And Commercial Bank Of China, ICBC
11.2016 - 11.2022
- Increased product adoption by developing and implementing effective marketing strategies.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Launched successful products by conducting thorough market research and identifying customer needs.
- Optimized product performance with data-driven analysis and continuous improvement initiatives.
Banking Customer Service Representative
Industrial And Commercial Bank Of China, ICBC
08.2013 - 11.2016
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Provided financial solutions tailored to individual client needs, promoting long-term financial stability for customers.
Education
Master of Science - International Accounting And Financial Management
University of East Anglia
Norwich, UK02.2013
Bachelor of Accounting - Accounting
Xinjiang University of Finance And Economics
XinJiang, China06.2011
Skills
- Interpersonal Communication
- Teamwork and Collaboration
- Strong learning skills
- Administration skills
Visa Status
NZ Resident
Timeline
Product Manager
Industrial And Commercial Bank Of China, ICBC
11.2016 - 11.2022
Banking Customer Service Representative
Industrial And Commercial Bank Of China, ICBC
08.2013 - 11.2016
Master of Science - International Accounting And Financial Management
University of East Anglia
Bachelor of Accounting - Accounting
Xinjiang University of Finance And Economics
Similar Profiles
Zhuokun YinZhuokun Yin
Financial Analyst Intern at Industrial And Commercial Bank Of China (ICBC)Financial Analyst Intern at Industrial And Commercial Bank Of China (ICBC)
SIDDHI RAJ KANDALKARSIDDHI RAJ KANDALKAR
Senior Manager at Industrial and Commercial Bank of China (ICBC)Senior Manager at Industrial and Commercial Bank of China (ICBC)
Yuzhi ZhouYuzhi Zhou
Internship Trainer at Industrial And Commercial Bank Of China, ICBCInternship Trainer at Industrial And Commercial Bank Of China, ICBC