Summary
Overview
Work History
Education
Skills
Timeline
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Bailey J. Phillips

Lower Shotover,Queenstown

Summary

A natural relationship-builder with the ability to establish trust and rapport with clients from the very first conversation - even without prior connection. Skilled in navigating cold leads and turning them into warm opportunities. Currently seeking to further broaden my client-handling skills, deepen engagement strategies, and bring greater value to every lead I work with.

Overview

3
3
years of professional experience

Work History

Lead Generation Specialist

Queenstown Call Centre
10.2024 - 06.2025
  • - Engaged with potential clients through outbound cold calls to discuss health insurance options
  • - Built trust and key relationships within the first call, even without prior interaction
  • - Qualified and transferred interested leads to an external consultant for further assistance
  • - Maintained consistent call volume while meeting and exceeding weekly conversion targets
  • - Handled objections confidently, using tailored language to re-engage hesitant clients

Lock Carpenter

Installation Plus
01.2023 - 10.2024
  • - Operated within a small two-person team, taking on a wide range of responsibilities across planning, installation, and client interaction
  • - Independently managed lock installation projects, ensuring timely completion and high-quality workmanship
  • - Built strong client relationships by being reliable, professional, and approachable - often leading to repeat business and referrals
  • - Coordinated directly with builders, suppliers, and homeowners to ensure smooth communication and efficient project delivery
  • - Developed adaptability, quick problem-solving, and calm decision-making under pressure - all valuable skills in fast-paced, customer-facing roles

Sales Assistant - Outdoor Seasonal Department

Mitre 10 MEGA
10.2022 - 01.2023
  • - Helped customers with seasonal products like BBQs, furniture, gardening tools, and landscaping supplies
  • - Gave advice based on seasonal needs and product knowledge to help customers find what suited them
  • - Built strong customer rapport through friendly, helpful service
  • - Kept the department tidy, stocked, and well-organised
  • - Learned key customer service and retail sales skills in a busy team environment

Education

NCEA Level 1 -

Wakatipu High School
01.2023

Skills

  • - Great with People - Easy to talk to and able to build trust quickly, even with people I've never spoken to before
  • - Confident Communicator - Can hold a conversation, explain things clearly, and adjust how I talk depending on who I'm speaking to
  • - Handling Pushback - I know how to stay calm and keep the chat going, even when someone's unsure or hesitant
  • - Spotting Good Leads - I'm good at picking up on what people actually need and passing the right ones through
  • - Customer-Focused - I always aim to make the customer feel heard, understood, and looked after
  • - Good with Time - Used to fast-paced work, hitting targets, and getting through a solid amount of calls each day
  • - Quick Problem Solver - Can think on my feet and find simple, effective solutions when things go off plan
  • - Adaptable - I can switch things up quickly and adjust to whatever's happening around me
  • - Tech-Savvy - Comfortable using call systems, CRM tools, and picking up new platforms fast
  • - Team Player - I work well with others and know how to pitch in to help the team hit goals

Timeline

Lead Generation Specialist

Queenstown Call Centre
10.2024 - 06.2025

Lock Carpenter

Installation Plus
01.2023 - 10.2024

Sales Assistant - Outdoor Seasonal Department

Mitre 10 MEGA
10.2022 - 01.2023

NCEA Level 1 -

Wakatipu High School

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Bailey J. Phillips