BAKSHINDER KAUR
Lower Hutt,Lower Hutt
Overview
14
14
years of professional experience
Work History
Sales Associate
Farmers
, Wellington
06.2022 - Current
- Greeted and assisted customers to foster positive experiences.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Identified customer needs by asking questions and advising on best solutions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Accepted and completed cash, check and credit card payments.
- Replenished and arranged items to maintain appearance.
Assistant Store manager
Hannah’s Queensgate
11.2020 - Current
- Monitored progress by establishing plans, budgets and measuring results.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Updated and maintained store signage and displays.
- Monitored employee performance and identified performance gaps for corrective action.
Assistant Store Manager
Wild South
Tauranga
01.2020 - 10.2020
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results
- Closely monitored customer behaviour and purchasing preferences, offering constructive guidance to bolster services
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity
- Performed various administrative duties, including checking invoices, preparing special orders and ensuring deliveries
- Leveraged upselling opportunities on clothing, shoes and accessories to maximize brand sales.
Store Manager
Meena Bazar
New Delhi, New, Delhi
12.2017 - 07.2019
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Enhanced sales by implementing merchandising and promotional improvements
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies
- Taught junior employees how to meet operational and sales goals with proactive strategies
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Supervised training and development for new employees
Store Manager
Adidas － Delhi
New Delhi, India
01.2016 - 12.2016
- Interviewed, hired, supervised and trained employees and mentoring them to develop skills, leadership and employee excellence
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Receiving merchandise for store,performing inventory
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
- Assessed, optimized and elevated operations to target current and expected demands
- Fostered healthy team environments to promote collaboration and boost productivity
- Maintained daily record of all transactions
- Organized and Managed campaigns when new range of clothing and shoes was launched
- Addressed customer inquiries and resolved complaints.
Senior Fashion Assistant
Aéropostale
New Delhi, India
05.2015 - 01.2016
- Restocked shelves, racks with latest merchandise and changed signage to promote special items
- Bagged and packaged purchases according to customer needs
- Maintained current store, product and promotional knowledge to drive consistent sales
- Processed payments and maintained accurate drawers to meet financial targets
- Provided every customer with professional and polite support for sales and service needs.
Fashion Expert, Arrow
New Delhi, India
12.2012 - 12.2014
- Provided outstanding customer service to customers daily, increasing customer service feedback scores
- Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions
- Answered questions about current promotions and resolved issues according to store policies
- Visual merchandising.restocked shelves and racks with latest merchandise
Senior Retail Executive
Levi's Exclusive Store
New Delhi, DL
12.2010 - 11.2012
- Welcome customers who enter the shop
- Assisted shoppers to find the goods and products they are looking for without being pushy
- Restocked shelves with latest merchandise
- Provided best customer service to customers
- Drove sales by successfully employing strategies such as up selling and cross-selling
- Processed payments,maintained cash registers and receipts and refunds to customers.
Fashion Assistant
Arrow Exclusive Store
New Delhi, India
12.2009 - 11.2010
- Ensured high levels of customer satisfaction through excellent sales service
- Maintained outstanding store condition and visual merchandised standards
- Assisted with the sales process by maintaining a fully stocked store
- Accurately describe product features and benefits of products to maximise the sales and profits
Education
Bachelor of Arts - Economics
University of Delhi
01.2012
High School Diploma -
Languages
Timeline
Sales Associate
Farmers
06.2022 - Current
Assistant Store manager
Hannah’s Queensgate
11.2020 - Current
Assistant Store Manager
Wild South
01.2020 - 10.2020
Store Manager
Meena Bazar
12.2017 - 07.2019
Store Manager
Adidas － Delhi
01.2016 - 12.2016
Senior Fashion Assistant
Aéropostale
05.2015 - 01.2016
Fashion Expert, Arrow
12.2012 - 12.2014
Senior Retail Executive
Levi's Exclusive Store
12.2010 - 11.2012
Fashion Assistant
Arrow Exclusive Store
12.2009 - 11.2010
Bachelor of Arts - Economics
University of Delhi
High School Diploma -
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