Kiran Reddy BALASANI

1. Strategic Management:

• Collaborate with executive leadership on strategic planning initiatives to drive business growth.
• Develop and implement operational strategies aligned with organizational goals.
• Drive continuous improvement initiatives across all operational areas.

2. Customer Satisfaction:

• Increase customer satisfaction by actively addressing concerns and ensuring timely resolutions.

3. Warehousing Responsibilities:

• Inventory Management
• Monitor stock levels and manage inventory accuracy.
• Implement stock rotation practices.
• Warehouse Layout Design
• Optimize warehouse layout for efficient storage and retrieval.
  Maximize space utilization.
• Order Fulfillment:
• Oversee picking, packing, and shipping processes for timely and accurate delivery.
• Safety Compliance:
• Ensure compliance with health and safety regulations in the warehouse.
• Technology Utilization:
• Implement warehouse management systems (WMS) to enhance tracking and efficiency.

4. Logistics Management:

• Transportation Management:
• Coordinate and optimize transportation methods, routes, and schedules.
• Supplier Coordination
• Work closely with suppliers to ensure timely delivery and resolve logistic-related issues.
• Cost Analysis
• Analyze logistics costs and develop strategies for cost reduction.
• Customs Compliance
• Ensure compliance with international shipping regulations and customs documentation.

5. Supply Chain Management

• Demand Forecasting
• Analyze market trends and historical data to predict customer demand.
• Supplier Relationship Management
• Develop and maintain strong relationships with suppliers for reliability and quality.
• Process Optimization
  Identify bottlenecks in the supply chain and implement improvements.
• Risk Management
  Implement risk assessment procedures to minimize potential disruptions across all areas of operation.

6. Performance and Financial Oversight

• Performance Metrics
  Develop and monitor KPIs to evaluate supply chain and operational performance.
• Financial Oversight
  Manage budgets and financial performance related to warehousing and logistics operations.

7. Team Development and Stakeholder Engagement

• Training and Development
• Develop comprehensive training programs for staff to enhance performance and skill sets.
• Stakeholder Engagement
• Communicate effectively with internal and external stakeholders to ensure alignment with operational goals.

• Rate Card Modeling: Developed and refined rate card models to optimize pricing strategies.
• Transaction Management: Monitored, recorded, and managed relevant transaction traceability for accuracy and compliance.
• Vendor Management: Upscaled vendor contributions to foster mutual success and strengthen partnerships.
• Process Improvement and Optimization: Implemented strategies for process enhancement and operational efficiency.
• Led initiatives to enhance logistics operations.
• Developed strategies to optimize transportation and logistics processes.
• Business Flow Structuring: Supported and structured business flow to streamline operations and enhance productivity.
• Reporting and Analysis: Compiled and distributed daily, weekly, and monthly ad hoc reports.
• Tracked and reported on sales and business operations metrics.
• Used analysis tools to assess performance, consolidate data, and evaluate overall business unit profitability.
• Strategic Alignment: Aligned business strategy and market research with predefined goals.
• Provided insights to the business development team to boost revenue.
• Sales Management: Organized sales leads from key accounts.
• Ensured sales targets were met and reported deviations to business unit heads.
• Logistics Leadership: Led contract negotiations, cost optimization initiatives, and process improvement measures in logistics.
• Customer Liaison: Served as the primary contact for customers, managing interactions with precision and detail.
• Technology Utilization: Used tools like E-Cargo, SAP, and Google Cloud for coordinating ground operations and transactions.
• Government Collaboration: Engaged with Stats NZ and NZTA for accurate Fuel Cost Levy calculations.
• Regulatory Compliance: Continuously updated knowledge on transport regulations across road, rail, sea, and air freight sectors.
• Strategic Reviews: Collaborated with Refurbishments, Inventory, Finance, Sales, and Category teams to review and improve logistics strategies and EOQ optimization.
• Feedback Integration: Communicated with contracted transport companies to implement plans and integrate feedback for continuous improvement.
• Performance Monitoring: Conducted periodic reviews of key metrics, including on-time deliveries, freight spend, and cost per kilometer.
• Relationship Management: Maintained strong relationships with all stakeholders, both internally and externally.
• Project Management: Managed multiple projects with high attention to detail and consistently met deadlines.

• Collaborated with the sales team to boost productivity and meet sales targets.
• Developed and maintained efficient filing systems and order processing workflows. Managed sales and account records, ensuring timely updates and organization of data.
• Compiled and presented daily, weekly, and monthly sales reports for management review.
• Analyzed market dynamics and encouraged product line modifications based on research.
• Gathered and communicated customer feedback to management for operational improvements.
• Supported recruitment, training, and performance evaluation of sales staff.
• Assisted sales representatives with accurate quotes and contracts to expedite deal closures.
• Provided administrative support to enhance team focus on sales goals.
• Resolved customer inquiries and issues to improve satisfaction and loyalty.
• Coached team members on effective selling techniques and cross-selling strategies.
• Built and maintained strong client relationships through regular communication.
• Increased sales revenue through efficient order processing and coordination with sales teams.
• Suggested product enhancements based on sales data trends and customer feedback.
• Streamlined administrative processes, improving workflow efficiency.
• Collaborated with cross-functional teams for seamless order fulfillment.
• Attended training sessions to bring best practices back to the team.
• Discussed sales strategies with leadership regularly to align objectives.
• Conducted targeted prospecting efforts to enhance lead generation.
• Provided on-boarding support for new clients, including documentation and training.
• Delivered knowledgeable customer service throughout the purchasing process.
• Met or exceeded personal and company sales quotas consistently.
• Maintained detailed customer activity records in a database.
• Communicated customer feedback to management to adapt to emerging trends.
• Informed customers about promotions to boost sales productivity.
• Negotiated terms of sales and service agreements effectively.
• Maintained awareness of industry trends and company offerings.
• Contributed to marketing efforts for brand promotion and event coordination.
• Developed strong professional relationships within assigned territories.
• Managed diverse sales portfolios, addressing customer needs effectively.
• Facilitated customer interactions to convert casual shoppers into loyal clients.
• Addressed complaints and negotiated resolutions to foster customer trust.
• Consulted with businesses to provide accurate product and service information.
• Trained new employees on customer service and organizational strategies.
• Engaged with the community to promote long-term business growth.
• Identified new business opportunities through various outreach methods. Identified new business opportunities through cold calling, networking, marketing, and prospective database leads.

Customer Engagement / Relationship Management:

Anticipate business product needs and provide recommendations that enable DXC to achieve business goals.

Collaborate cross-departmentally to increase adoption and management of ITIL and other service management best practices in order to improve the level of service provided to our customers.

Work with Business Process and Functional Owners to identify areas of deficiency and develop requirements and action plans to improve process efficiencies.

Manage SERVICENOW to ensure service delivery expectations are fulfilled (including, but not limited to, performance management and resolution of application issues/limitations).

Process Management:

Review functionality of current processes and operational problems, and determine required enhancements needed to improve functionality and meet business needs.

Understand application capabilities, capacities, and evaluate the technical and business impact and value of future releases.
Research technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry standards. Coordinate with multilevel resolution teams to ensure business and technical specifications are met.

Leverage project management skills to lead the delivery targets. Serve as system owner and subject matter expert when the situation demands.

Technology adoption:

Support the research, selection, and implementation of a new service management solutions.

Provide technical consultation to business and IT management to ensure that the development of new and/or existing application systems uses established standards, procedures, and methodologies.

Draft and validate technical and operational requirements, assess and communicate the impacts, trade-offs, risks, costs, benefits, and opportunities of IT solutions for business profitability.

Provide a variety of services to appropriately position DXC as a front runner and leader in the service delivery space.

• Supported customers and improved customer satisfaction for iiNet.
• Fixed 200+ technical and billing issues per week for the customers.
• Ensured the quick turnaround in escalations.
• Designing and distributing unified communications to the internal and external stakeholders.
• Supported management to perform day-to-day activities, enabling productivity with enhanced security in the workflow.
• Liaising with third parties for up-to-date activity logs and resolution on P3 and P4s.
• Setting up aggregation meetings with the SDMs and TLs of the 3rd parties.
• Setting up the Incident Management Lifecycle by following the standards and ITIL best practices.
• Identifying the best processes by analyzing historical data to resolve critical incidents.
• Recording, managing, and escalating service problems as and when required.
• Assigning and managing aged tickets, controlling 250+ aged incidents and tasks (weekly)
• Generating and developing a daily operations dashboard from internal incidents and service request portals.
• Maintaining KPIs at optimum levels.
• KPIs measured: timely reports, average call handling, call wait time, call quality.
• Achieved 100% targeted per month sales (for services and products) for 6 months straight.

Order Management: Led ASM renewal processes in collaboration with customer purchase teams in India.
Financial Management: Invoiced customers and coordinated with finance teams for payment collection.
Training: Trained and supported over 15 sales team members on Business Enablement ERP systems.
Technical Support: Provided technical assistance to service staff and participated in field service activities.
Legal Support: Assisted legal teams in customer agreement negotiations.

Logistics Management: Oversaw order fulfillment and shipping from corporate headquarters in Alameda, CA to customers in India.

Process Improvement: Played a pivotal role in automating order management and integrating logistics with customers and vendors.

Project Coordination: Collaborated with product development teams and stakeholders throughout project life cycles.

Requirements Management: Gathered requirements, documented feedback, and recommended system enhancements.

Significant Achievements

Increased efficiency and productivity by 30%.
Achieved error-free order delivery and 100% visibility of order flow in real time.
Received the 'Brilliant Brains' award for the fiscal year 2010.
Ensured compliance with US customs documentation by working closely with customer compliance teams.

• Managed a team of 15 members in application support. Assisted in establishing business processes for the newly founded business unit.
• Conducted data analysis for Indian geography, including SIP Sales analysis, service delivery, and incident data analysis.
• Drafted forecast reports for the field staff.
• Specified the requirements, along with the process heads, and prepared the RFP and RFQ.
• Managed the customer database and executed revenue contribution analysis for the major accounts.
• Responsible for the administration of sales teams using the sales workbench tool.
• Responsible for preparing confidential reports for sales teams from South Asian, South East Asian, Australia, and New Zealand regions.
• Worked with the chief executive team and country heads for sales data analysis, forecasting, and setting up targets for field staff.
• Rendered support to the Sales Team and deftly resolved functional issues with a 24-hour turnaround time (TAT).
• Assisted the Technical Support and Product Development Team with feature enhancements and resolving end-users' technical issues.
• Showed active participation in strategic initiative discussions for the effective positioning of the business.
• Updated and maintained the Accounts Database of each region and approved the account creation, modification, and deactivation requests over the sales workbench tool.

• Implemented Med Integra (Telemedicine Software), built to satisfy HL7 and DICOM Protocols.
• Carried out Telemedicine site inspections to evaluate local technical standards for the project feasibility.
• Successfully integrated local hospital infrastructure with Apollo Telemedicine setup.
• Instrumental in handling the Pilot Phase of the projects.
• Lucratively handled the day-to-day up-gradation of the entire network of 350–400 systems.
• Ensured 24 hrs uninterrupted network for DICOM enabled medical equipment.
• Communicated with the clients on a regular basis for enhancement of customer satisfaction and sale upscale.
• Coordinated with the product development Teams in carrying out feasibility studies.
• Rendered support to the Product Development and QA Team in gathering requirements and monitoring the test plan, test conditions, and test cases.
• Delivered training to End-Users and Field Co-Coordinators.
• Expert in patient care and patient handling procedures.