BALJEET KAUR
Auckland,AUK
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Pizza Hut
01.2018 - 06.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Room Service Attendant
VR CITY OAKS
01.2016 - 01.2018
- Managing large amount of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions Maintain shift report, duty roster, incident and complaint report forms, personnel, vehicle and material movement control documents.
- Delivered food, condiments and silverware to guest rooms to fulfill guest orders.
- Handled guests dry cleaning orders and delivered any packages that arrived for guests.
- Answered quests inquiries and questions about hotel's menu.
Education
Diploma - Computing and Network
NEWTON COLLAGE OFBUSINESS ANDTECHNOLOGY
Auckland, NZ03.2017
Level 7 -
Managing Projects, Strategic management Intercultural Communication, Network Security, Network Analysis -
Skills
- Employee Scheduling
- Goals and Performance
- Sales Strategies
- Records Maintenance
- Product and Service Sales
- Staff Management
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Assistant Store Manager
Pizza Hut
01.2018 - 06.2023
Room Service Attendant
VR CITY OAKS
01.2016 - 01.2018
Diploma - Computing and Network
NEWTON COLLAGE OFBUSINESS ANDTECHNOLOGY
Level 7 -
Managing Projects, Strategic management Intercultural Communication, Network Security, Network Analysis -
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