Baljeet Kaur

• Supported onboarding processes including offer letters, agent agreements, and reference checks
• Assisted students with CV preparation, applications, and career support, including running workshops on employability skills
• Provided pastoral care and ongoing student wellbeing support to ensure positive academic and personal outcomes
• Participated in interview panels to assist in selecting suitable candidates for lecturer and academic roles
• Coordinated enrolments, timetables, student placements, and academic schedules while maintaining accurate records and documentation
• Ensured compliance with NZQA requirements, audit standards, and institutional policies

• Liaised with students, employers, agents, and academic staff to support smooth academic and operational processes

• Managed customer interactions via outbound/inbound calls, emails, and social media to provide financial assistance and resolve account-related concerns.
• Knowledge of claims processes, experience with motor vehicle insurance and refund.
• Successfully negotiated with creditors to settle outstanding debts and establish manageable repayment plans, improving financial stability for clients.
• Conducted debt validation to ensure the accuracy and legitimacy of collected debts, resolving disputes and errors to enhance clients' credit profiles.
• Created and implemented personalized financial hardship plans, including budgeting and debt relief strategies, to support clients facing financial challenges.
• Provided legal guidance and referrals to clients for addressing debt-related legal matters.
• Educated clients on debt management and credit score improvement, empowering them to regain financial control.
• Managed a portfolio of clients, assessing financial situations and developing customized credit improvement plans.
• Processed memberships, NZTA registrations, and mechanical warranty claims.
• Handled account management, including payments, contract generation, and risk assessments.
• Assisted in financial application risk evaluations and conducted affordability assessments.

• Organized and maintained client files, ensuring confidentiality and regulatory compliance.
• Assisted in document preparation, including visa applications and immigration paperwork.
• Managed office accounts payable and receivable, ensuring timely processing of invoices and payments.
• Scheduled client appointments and coordinated communication between clients and legal representatives.
• Maintained and updated client records, ensuring data accuracy and regulatory compliance.

• Assisted customers with vehicle rental inquiries, bookings, and upselling insurance packages.
• Conducted vehicle inspections before and after rentals, documenting damages and maintenance needs.
• Processed payments, managed rental agreements, and handled customer disputes efficiently.
• Maintained fleet organization and ensured vehicle readiness for customer pick-up.

• Provided efficient customer service and handled fuel and retail transactions.
• Maintained a clean and organized forecourt and store environment.
• Restocked shelves and monitored inventory levels regularly.
• Followed all health, safety, and security procedures diligently.