Baljinder Singh
Lyall Bay,WGN
Summary
Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Subway
05.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strategy to increase sales and drive profits.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Duty Manager
Rp Shine Limited
08.2019 - 04.2022
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Develop and maintain professional and cooperative relationship with suppliers.
- Help my senior manager to ensure the bussines operates smoothly.
- Ensure staff are trained in the correct procedure for running the bussines.
- Ensure staff are aware of specials.
- Answers phone calls quickly and ensure the staff do the same.
- Follow up on customer complaints/ comments.
- Assist the senior manager with managing stock levels and key decisions about stock control and pricing, including implement stock control systems, stock tracking, stock discounting and clearance.
- Daily cash reconciliation , petty cash and banking.
Assistant Manager
Lyall Bay Minimart
05.2016 - 08.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assist with the recruiting , selecting, orienting, training and motivating employees as well as, conducting appraisals and performance reviews and providing or organizing training and development.
- To help the manager ensure the overall bussines operates smoothly.
- Look for opportunities to improve procedures, and make improvements where appropriate.
- Sell goods to customers, advice and recommend products and add on products.
- Daily cash reconciliation , petty cash and banking .
- Maintain security controls -cash, keys, alarms and stock.
Education
Graduate Diploma - Business Management
MFH International Institute
03.2016
Skills
- Goals and Performance
- Staff Supervision
- Product and Service Sales
- Business Development and Planning
- Budgeting
- Scheduling
- Inventory Control
- Store and staff Management
- Sales Training and mentoring
- Process Improvement
- Cash Register Operation
- Product Knowledge
- Customer Service Management
- Problem-Solving
- Multitasking and Organization
Certification
Subway Artist Certificate
Hobbies
Playing Cricket
Listening Music
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Reference
Reference on request
Timeline
Store Manager
Subway
05.2022 - Current
Duty Manager
Rp Shine Limited
08.2019 - 04.2022
Assistant Manager
Lyall Bay Minimart
05.2016 - 08.2019
Graduate Diploma - Business Management
MFH International Institute
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