BALKIRAT KAUR
Glen Eden
Summary
Proven Customer Service Representative at Mobil Gas Station, adept in critical thinking and customer relations, effectively managed high-stress situations, enhancing customer loyalty. Excelled in problem resolution, significantly improving complaint resolution times. Skilled in active listening and filing, fostering strong relationships and repeat business.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Mobil Gas Station
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved resolution time with effective problem-solving for customer complaints.
Education
BACHELOR OF NURSING
Manukau Institute of Technology
Auckland, NZSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Filing
- Relationship building
Timeline
Customer Service Representative
Mobil Gas Station
05.2024 - Current
BACHELOR OF NURSING
Manukau Institute of Technology
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