Balquees Muneer
Auckland,AUK
Summary
Customer support executive with 3 months experience, a keen eye for detail with a zest for problem solving. Highly organized with leadership qualities, self motivated and analytical reasoning skills.
With 11 years teaching experience I have a strong research and Commerce background with the understanding of Accounting, Finance and Management.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
COVID Welfare Advisor
Auckland, New Zealand
08.2021
- Employment transferred from Energy Australia.
- Inbound and Outbound calls for Daily Check-Ins.
- Analysis of cases for purpose of release and escalation.
Inbound Credit Agent
Energy Australia
Auckland, New Zealand
06.2021 - 08.2021
- Working in a team that receives inbound calls from customers of Energy Australia.
- Setting up payment plans for customers with financial difficulties.
- Working with multiple apps to manage and provide best solutions to customers.
- Calculations and assessments of best payment plans.
Assistant Professor
Mount Carmel College
Bengaluru, India
06.2008 - 11.2019
- Assist in the admission process and conduct personal interviews to acquaint parents with college culture and courses.
- Organized symposiums and workshops for staff and students.
- Arranged for viva and examiners from other institutions as the coordinator of B.Com Industry Integrated course.
- Prepared class plans and arranged for NGO and Industrial Visits for students.
- Did valuation of internal assessments and end semester examinations.
- Was a member of the board of studies and also the board of examiners.
- Managed students from different streams and conducted inter-collegiate competitions in the position of Vice President of various associations.
- Supervised more than 30 students in their projects and internships.
IT Recruiter
TVA Infotech
Bengaluru, India
08.2005 - 03.2006
- Communicating with employers on the key skills required by candidates.
- Profiling candidates from job sites and head hunting.
- Shortlisting candidates and scheduling interviews on the given dates.
- Collecting feedback after interviews from the candidates and employers.
- Submission of weekly reports to the team leader.
Education
Bachelor of Commerce -
Bishop Cotton Women's Christian College
06.2002 - 05.2005
Master of Commerce - undefined
Mount Carmel College
06.2006 - 05.2008
Post Graduate Diploma - Business Administration
Auckland Institute of Studies
02.2020 - 01.2021
Strategy and Sustainable Enterprise, EDX - undefined
IIMB
08.2015 - 09.2015
undefined
09.2020 - 11.2020
IIMB - undefined
08.2016 - 09.2016
SAP Accounts Receivable Boot Camp, LinkedIn Learning - undefined
08.2021 - 08.2021
Strategic Planning Foundations - undefined
08.2021 - 08.2021
Skills
Advisory Services
Timeline
COVID Welfare Advisor
08.2021
SAP Accounts Receivable Boot Camp, LinkedIn Learning - undefined
08.2021 - 08.2021
Strategic Planning Foundations - undefined
08.2021 - 08.2021
Inbound Credit Agent
Energy Australia
06.2021 - 08.2021
undefined
09.2020 - 11.2020
Post Graduate Diploma - Business Administration
Auckland Institute of Studies
02.2020 - 01.2021
IIMB - undefined
08.2016 - 09.2016
Strategy and Sustainable Enterprise, EDX - undefined
IIMB
08.2015 - 09.2015
Assistant Professor
Mount Carmel College
06.2008 - 11.2019
Master of Commerce - undefined
Mount Carmel College
06.2006 - 05.2008
IT Recruiter
TVA Infotech
08.2005 - 03.2006
Bachelor of Commerce -
Bishop Cotton Women's Christian College
06.2002 - 05.2005
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