Summary
Overview
Work History
Education
Skills
Timeline
Generic

Balquees Muneer

Auckland,AUK

Summary

Customer support executive with 3 months experience, a keen eye for detail with a zest for problem solving. Highly organized with leadership qualities, self motivated and analytical reasoning skills.

With 11 years teaching experience I have a strong research and Commerce background with the understanding of Accounting, Finance and Management.

Overview

16
16
years of professional experience
6
6
years of post-secondary education

Work History

COVID Welfare Advisor

Auckland, New Zealand
08.2021
  • Employment transferred from Energy Australia.
  • Inbound and Outbound calls for Daily Check-Ins.
  • Analysis of cases for purpose of release and escalation.

Inbound Credit Agent

Energy Australia
Auckland, New Zealand
06.2021 - 08.2021
  • Working in a team that receives inbound calls from customers of Energy Australia.
  • Setting up payment plans for customers with financial difficulties.
  • Working with multiple apps to manage and provide best solutions to customers.
  • Calculations and assessments of best payment plans.

Assistant Professor

Mount Carmel College
Bengaluru, India
06.2008 - 11.2019
  • Assist in the admission process and conduct personal interviews to acquaint parents with college culture and courses.
  • Organized symposiums and workshops for staff and students.
  • Arranged for viva and examiners from other institutions as the coordinator of B.Com Industry Integrated course.
  • Prepared class plans and arranged for NGO and Industrial Visits for students.
  • Did valuation of internal assessments and end semester examinations.
  • Was a member of the board of studies and also the board of examiners.
  • Managed students from different streams and conducted inter-collegiate competitions in the position of Vice President of various associations.
  • Supervised more than 30 students in their projects and internships.

IT Recruiter

TVA Infotech
Bengaluru, India
08.2005 - 03.2006
  • Communicating with employers on the key skills required by candidates.
  • Profiling candidates from job sites and head hunting.
  • Shortlisting candidates and scheduling interviews on the given dates.
  • Collecting feedback after interviews from the candidates and employers.
  • Submission of weekly reports to the team leader.

Education

Bachelor of Commerce -

Bishop Cotton Women's Christian College
06.2002 - 05.2005

Master of Commerce - undefined

Mount Carmel College
06.2006 - 05.2008

Post Graduate Diploma - Business Administration

Auckland Institute of Studies
02.2020 - 01.2021

Strategy and Sustainable Enterprise, EDX - undefined

IIMB
08.2015 - 09.2015

undefined

09.2020 - 11.2020

IIMB - undefined

08.2016 - 09.2016

SAP Accounts Receivable Boot Camp, LinkedIn Learning - undefined

08.2021 - 08.2021

Strategic Planning Foundations - undefined

08.2021 - 08.2021

Skills

    Advisory Services

undefined

Timeline

COVID Welfare Advisor

08.2021

SAP Accounts Receivable Boot Camp, LinkedIn Learning - undefined

08.2021 - 08.2021

Strategic Planning Foundations - undefined

08.2021 - 08.2021

Inbound Credit Agent

Energy Australia
06.2021 - 08.2021

undefined

09.2020 - 11.2020

Post Graduate Diploma - Business Administration

Auckland Institute of Studies
02.2020 - 01.2021

IIMB - undefined

08.2016 - 09.2016

Strategy and Sustainable Enterprise, EDX - undefined

IIMB
08.2015 - 09.2015

Assistant Professor

Mount Carmel College
06.2008 - 11.2019

Master of Commerce - undefined

Mount Carmel College
06.2006 - 05.2008

IT Recruiter

TVA Infotech
08.2005 - 03.2006

Bachelor of Commerce -

Bishop Cotton Women's Christian College
06.2002 - 05.2005
Balquees Muneer