Balquees Muneer
Auckland,AUK
Summary
Customer support executive with 3 months experience, a keen eye for detail with a zest for problem solving. Highly organized with leadership qualities, self motivated and analytical reasoning skills.
With 11 years teaching experience I have a strong research and Commerce background with the understanding of Accounting, Finance and Management.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
COVID Welfare Advisor
Auckland, New Zealand
08.2021
- Employment transferred from Energy Australia.
- Inbound and Outbound calls for Daily Check-Ins.
- Analysis of cases for purpose of release and escalation.
Inbound Credit Agent
Energy Australia
Auckland, New Zealand
06.2021 - 08.2021
- Working in a team that receives inbound calls from customers of Energy Australia.
- Setting up payment plans for customers with financial difficulties.
- Working with multiple apps to manage and provide best solutions to customers.
- Calculations and assessments of best payment plans.
Assistant Professor
Mount Carmel College
Bengaluru, India
06.2008 - 11.2019
- Assist in the admission process and conduct personal interviews to acquaint parents with college culture and courses.
- Organized symposiums and workshops for staff and students.
- Arranged for viva and examiners from other institutions as the coordinator of B.Com Industry Integrated course.
- Prepared class plans and arranged for NGO and Industrial Visits for students.
- Did valuation of internal assessments and end semester examinations.
- Was a member of the board of studies and also the board of examiners.
- Managed students from different streams and conducted inter-collegiate competitions in the position of Vice President of various associations.
- Supervised more than 30 students in their projects and internships.
IT Recruiter
TVA Infotech
Bengaluru, India
08.2005 - 03.2006
- Communicating with employers on the key skills required by candidates.
- Profiling candidates from job sites and head hunting.
- Shortlisting candidates and scheduling interviews on the given dates.
- Collecting feedback after interviews from the candidates and employers.
- Submission of weekly reports to the team leader.
Education
Bachelor of Commerce -
Bishop Cotton Women's Christian College
06.2002 - 05.2005
Master of Commerce - undefined
Mount Carmel College
06.2006 - 05.2008
Post Graduate Diploma - Business Administration
Auckland Institute of Studies
02.2020 - 01.2021
Strategy and Sustainable Enterprise, EDX - undefined
IIMB
08.2015 - 09.2015
undefined
09.2020 - 11.2020
IIMB - undefined
08.2016 - 09.2016
SAP Accounts Receivable Boot Camp, LinkedIn Learning - undefined
08.2021 - 08.2021
Strategic Planning Foundations - undefined
08.2021 - 08.2021
Skills
Advisory Services
Sales and marketing
Financial Management
Verbal and written communication
Strategic planning
Business development and planning
Timeline
COVID Welfare Advisor
08.2021
SAP Accounts Receivable Boot Camp, LinkedIn Learning - undefined
08.2021 - 08.2021
Strategic Planning Foundations - undefined
08.2021 - 08.2021
Inbound Credit Agent
Energy Australia
06.2021 - 08.2021
undefined
09.2020 - 11.2020
Post Graduate Diploma - Business Administration
Auckland Institute of Studies
02.2020 - 01.2021
IIMB - undefined
08.2016 - 09.2016
Strategy and Sustainable Enterprise, EDX - undefined
IIMB
08.2015 - 09.2015
Assistant Professor
Mount Carmel College
06.2008 - 11.2019
Master of Commerce - undefined
Mount Carmel College
06.2006 - 05.2008
IT Recruiter
TVA Infotech
08.2005 - 03.2006
Bachelor of Commerce -
Bishop Cotton Women's Christian College
06.2002 - 05.2005