BALSODHI SINGH SANGHERA
Dunedin,New Zealand
Summary
Duty Manager with over 4 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
6
6
years of professional experience
Work History
Herd manager
Dairy holdings ltd
06.2022 - 09.2022
- Feeding out and setting up break fences
- Implementing of an effective weed control programmes
- Assisting with farm walk to collect pasture growth information
- Assisting with any pasture renovation programme
- Milk cows and plant wash and clean yard after milking
- Maintain farm machinery
Assistant Herd Manager
D&T Mudford Enterprises
11.2020 - 04.2022
- Managed feed and inventory of facility.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Duty Manager
Super Liquor Waimate
11.2020 - 04.2022
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Trained employees in essential job functions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by offering advice on purchases and promoting additional products.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Submitted orders for new inventory.
- Completed routine store inventories.
Duty Manager
Bottle-O (Liquor Store)
11.2019 - 10.2020
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
Duty Manager
Big Barrel Richmond & Nelson
03.2018 - 11.2019
- Received payments by cash, credit and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Duty Manager
Bottle-O liquor
02.2017 - 03.2018
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Wrapped, boxed and weighed bakery department products.
Education
National Diploma Level 5&6 - Business Management
Aspire2International {NTEC College}
Christchurch05.2018
Skills
- Inventory Control
- Meeting Sales Goals
- Stocking and Replenishing
- Price Reviews
- Returns Policies
- Sales Activities
- POS Inventory System Operation
- Credit and Cash Transactions
- Ticket Sales
- Account Invoicing
- Restock Products
- Shipment Procedures
- Delivery Claims
- Heavy Lifting
- Credits and Refunds
- Price Identification
- Standard Operating Procedure
- Security Monitoring
- Managing Deliveries
- Customer Assistance
- Cash Register Operations
- Till Counting
Additional Information
- CERTIFICATIONS and LICENCES Class 1 , Full driving license (with F Endorsement) Duty Manager license (valid up to 2021) License Controller Qualification (LCQ) certification
Languages
English, Punjabi & Hindi
Professional Working
Timeline
Herd manager
Dairy holdings ltd
06.2022 - 09.2022
Assistant Herd Manager
D&T Mudford Enterprises
11.2020 - 04.2022
Duty Manager
Super Liquor Waimate
11.2020 - 04.2022
Duty Manager
Bottle-O (Liquor Store)
11.2019 - 10.2020
Duty Manager
Big Barrel Richmond & Nelson
03.2018 - 11.2019
Duty Manager
Bottle-O liquor
02.2017 - 03.2018
National Diploma Level 5&6 - Business Management
Aspire2International {NTEC College}
Similar Profiles
Yogeshwar SharmaYogeshwar Sharma
Assistant Manager 2ic at Dairy HoldingsAssistant Manager 2ic at Dairy Holdings
Syeda Maham DabeerSyeda Maham Dabeer
Assistant Quality Manager at IRC Dairy Products Private Limited (Interloop Holdings)Assistant Quality Manager at IRC Dairy Products Private Limited (Interloop Holdings)
Alvin IlaganAlvin Ilagan
Food Service Supervisor at Jenize Holdings LTD.- Dairy Queen Chill & GrillFood Service Supervisor at Jenize Holdings LTD.- Dairy Queen Chill & Grill