Barak Goren
Student
Auckland,AUK
Summary
I'm a proactive worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations. Results-driven and focused on delivering exceptional support for customer needs. Successfully managing concerns and resolving conflicts to maximize customer satisfaction. Offering strong background in customer relations and communication.
Overview
6
6
years of professional experience
3
3
English, Spanish, Hebrew
Work History
Hospitality Staff
Suppremo Hospitality
Auckland
08.2022 - Current
- Working as front of house staff, Bar tender, mixologist, set-up staff dealing with a wide variety of clientele
- Delivering excellent customer service to a broad range of clients and guests.
- Established unique service goals to each venue to provide constant and excellent service.
- Assisted in setting up and breaking down banquet events.
- Observed established health and safety regulations to safeguard teams and guests.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Processed payments with focus on accuracy and correct cash-handling procedures.
Project Manager
Jamaica Freight & Shipping, JFS
Kingston
02.2021 - 05.2021
- Hired to lead a subsidiary of JFS with a team of 7
- Managed to streamline online platform operation within a few weeks in one of the biggest shipping companies in Jamaica by revenue and cargo
- Successful launch of a redesigned online platform for customers.
- Met project deadlines without sacrificing build quality.
Sales Representative
Canteen NZ/Tafoya & Associates
Auckland, New Zealand, NZ
01.2020 - 03.2020
- Accomplished a 20% sign up rate, placing me within top sales performers in the company
- Fast tracked to a promotion in two weeks, as the top salesperson in the team of 10 plus new recruits
- Managed to raise on average $10,000 on a weekly basis with net revenue of $1,500 a week.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Cinema Sales Attendant
Event Cinemas, Class
Auckland, New Zealand
08.2019 - 11.2019
- Started in the sales department of the cinema
- Within a week and a half, I was fast-tracked to the VIP section of the cinema due to my strong customer service driven attitude
- Put in charge of closing shifts, overseeing a small team of 15, during my tenure in this job.
Swim Instructor
ASW
Vientiane
11.2018 - 02.2019
- Private swim instructor in Vientiane, Laos for a sports club dealing with 50 kids a week from beginner to advanced
- Fast tracked to overseeing rosters and scheduling the weekly classes as well as supervising
- Invited to Myanmar by the International School of Yangon to put on a two-week clinic.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Taught daily swim instruction to students varying in ages and skill levels.
Administrative Assistant
Transocean Shipping Ltd
Kingston
02.2018 - 06.2018
- Reconciliation of customers payments for freight and local charges on the company books
- Data Enhancement and system support
- Additionally, created a new website design
- Created a system for digital efficient recording of vessel entries
Teacher
Kid Castle
Shanghai
08.2017 - 01.2018
- Supported student physical, mental, and social development using classroom games and activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Chosen among the International teachers to do demo presentations for prospect students.
- Achieved top performance bonus among teachers every month during my tenure.
Customer Service/Kitchen Staff
Assaf Winery
Golan Heights, Israel
06.2017 - 08.2017
- Adika Coffee Shop & winery, Israel
- Processing orders, manning the till, waiting tables and handling food prep before opening hours
- Working on the harvest of grapes
- Wine tastings
- Helping plan and manage functions at the venue for large groups
Education
Bachelor of Arts - Economics & Chinese
High School Diploma - undefined
Skills
Customer service drivenundefined
Timeline
Hospitality Staff - Suppremo Hospitality
08.2022 - Current
Project Manager - Jamaica Freight & Shipping, JFS
02.2021 - 05.2021
Sales Representative - Canteen NZ/Tafoya & Associates
01.2020 - 03.2020
Cinema Sales Attendant - Event Cinemas, Class
08.2019 - 11.2019
Swim Instructor - ASW
11.2018 - 02.2019
Administrative Assistant - Transocean Shipping Ltd
02.2018 - 06.2018
Teacher - Kid Castle
08.2017 - 01.2018
Customer Service/Kitchen Staff - Assaf Winery
06.2017 - 08.2017
University of Auckland - Bachelor of Arts, Economics & Chinese
The McCallie School - High School Diploma,
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