Oversaw daily hotel operations, ensuring exceptional guest experiences and satisfaction.
Trained and mentored staff to enhance service quality and team performance.
Supervised Breakfast / dining room operations, ensuring optimal guest experience and service excellence.
Collaborated with kitchen staff to ensure timely food delivery and quality control.
General Store Manager
The Island Grocer
07.2023 - 10.2024
Oversaw daily store operations to ensure efficient workflow and high customer satisfaction.
Fostered a positive work environment through effective communication and team collaboration.
Enhanced store profitability by implementing effective inventory management and pricing strategies.
Managed inventory control, cash control, and store opening and closing procedures.
Flight Attendant
Qantas GROUP
04.2018 - 07.2023
November 2022 - July 2023 BUSINESS CLASS Flight Attendant - Qantas Short Haul
TRANSTASMAN FLIGHTS NZ /AUS
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Skilled at working independently and collaboratively in team environment.
Organized and detail-oriented with strong work ethic
Self-motivated, strong sense of personal responsibility
April 2018 to November 2022 Flight Attendant Jetstar Airways
DOMESTIC FLIGHTS AROUND NZ
Cabin crew for A320 operations
Ensure that all safety standards, processes and procedures are adhered
Handling food and equipment
Make connection with passengers / Service onboard
Work effectively with crew members
Adaptable and proficient in learning new concepts quickly and efficiently.
Real Estate Sale Person
CK Immobilier
11.2010 - 12.2014
New development
ZIPAD : 95 industrial sections
ARBOREA 300 sections
Generated high-quality leads by networking with potential clients and leveraging online tools such as social media and email campaigns.
Developed and implemented marketing strategies to maximize sales and attract new clients
Increased sales by consistently providing exceptional customer service and maintaining strong knowledge of the local real estate market.
Real Estate Sales Associate
La Boutique De L’Immobilier
01.2004 - 05.2005
La Boutique de l Immobilier / Reunion Island
Created partnership with property developers
Managed day-to-day business operations.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Real Estate Sale Person
Gaudy Immobilier / Reunion Island
01.1998 - 02.2004
Conducted comprehensive property evaluations to provide accurate pricing recommendations for clients.
Managed time efficiently to ensure prompt response to client inquiries as well as timely scheduling of showings and appointments.
Advised clients on current market conditions, enabling them to make informed decisions regarding their real estate investments.
Facilitated smooth transactions by collaborating effectively with lenders, appraisers, inspectors, and other professionals involved in the process.
Communicated with clients to understand property needs and preferences.
Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Education
New Zealand Certificate in Tourism / Aviation
New Zealand School of Tourism
12.2017
Skills
Effective listening
Empathetic customer care
Strong emotional awareness
Skilled in engaging with varied customer needs
Effective organizational skills
Meticulous attention to detail
Responsive to new challenges
Genuinely engaged
Additional Information
New Zealand Resident
French native ; Born in France, Lived 8 years in Reunion Island and 10 years in New Caledonia
Based with my family in New Zealand for 9 years
Ability to work from home with work space
Visited and experienced countries
France - UK - Ireland - Spain
Reunion Island - Mauritius - Mayotte - South Africa
New Caledonia - New Zealand - Australia - Bali -USA