Summary
Overview
Work History
Education
Skills
Languages
Accredited Employer Visa
Timeline
Generic

Barbie .

Rolleston ,Cantebury

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Duty Manager

Coriander's Bushinn
, Christchurch
12.2022 - Current
  • Delegated work to staff, setting priorities and goals.
  • Scheduled and organized daily shift rotations for a team of up to 6-7 employees.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Handle calls and take orders .
  • Cash Handling
  • Paper work and Computer related work
  • Handle Customer queries.

Liaison Officer and HR

Dass and Brown World School
, Ferozepur
07.2021 - 10.2022
  • Handle important calls of CEO
  • Arrange webinars and attend
  • Maintain proper paper work and work in his team
  • Organise meetings and brief work at day end
  • Arrange staff meetings and staff parties
  • Being as HR, appointment of new staff
  • Data keeping
  • Call them for interview
  • Plan staying and food arrangements for high professionals

P.A to Director Academics

Dass and Brown World School
, Ferozepur
05.2021 - 06.2021
  • Manage and organize all the meetings
  • Prepare minutes of the meeting
  • Record Keeping
  • Handle calls received from high professionals
  • Maintain schedule of Director
  • Travel to attend meetings

Jr. Executive Food and Beverage

Dass and Brown World School
, Ferozepur
08.2019 - 08.2019
  • Took detailed notes in meetings and disseminated information afterward.
  • Handle Staff Queries and Serve them
  • Managerial Skills
  • Manage Events and Programs by serving food and beverages
  • Follow all the cleanliness procedure of the cafeteria

Front Office Associate

Taj , Chandigarh
, Chandigarh
06.2018 - 02.2019
  • Assisted guests with check-in, check-out, and room reservations.
  • Fielded customer complaints, researched issues and implemented solutions to boost satisfaction.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Processed credit card payments using point of sale systems.
  • Greeted guests and vendors to assist in navigating space.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Maintained front desk to provide positive first impression.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted customers upon entry to facility to promote positive relations.
  • Maintained an organized front office area by restocking supplies as needed.

Outdoor Vending

Walt Disney World
, Orlando,USA
06.2017 - 08.2017
  • Assisted with maintaining records of sales and inventory levels.
  • Tailored orders to address customer allergies and gluten concerns.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Greeted customers, answered questions and provided assistance.
  • Directed patrons to restrooms and other amenities within facility.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Provided customer service by responding to inquiries regarding products in the vending machines.
  • Assembled and served meals according to specific guest requirements.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Quickly cleared tables to maintain customer flow throughout dining area.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Industrial Trainee

Vivanta by Taj
, Bangalore
01.2017 - 05.2017
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Created detailed reports for management regarding daily operations.
  • Attend night shifts and worked in front as Customer services
  • Worked in top 4 departments of hospitality for exposure .

Education

Bachelors of Hospitality And Hotel Management - Hospitality And Hotel Management

Chandigarh University
Ghauran, Chandigarh
05-2018

High School -

D.C Model International School
Ferozepur, Punjab

Skills

  • Customer Service : Being working as Front Office Associate , i interacted with new customers and resolve there enquiries alongwith managing data and phone handling
  • Team Supervision: In the role of HR, i manage team , which gave me leadership and supervision quality
  • Time Management: It's important to achieve targets within specific time frame, so i got this skill when i worked in a school and submit reports and data in a specific time
  • Staff Scheduling : On the role of Duty Manager, i need to prepare staff roster as per there availability
  • Verbal and Written Communication: Working in a customer service teach me how to do Verbal and Written communication
  • Customer Communication : As per my experience , i experienced a direct customer service by listening them , problem solving and provide complementary stuff which put smile on their face Moreover, do data entry
  • Service Management
  • New Employee Training
  • Work Planning and Organization
  • Payroll Management

Languages

English
Professional
Hindi
Professional

Accredited Employer Visa

  • On Accredited Employer Visa , working in Coriander's as Duty Manager

Timeline

Duty Manager

Coriander's Bushinn
12.2022 - Current

Liaison Officer and HR

Dass and Brown World School
07.2021 - 10.2022

P.A to Director Academics

Dass and Brown World School
05.2021 - 06.2021

Jr. Executive Food and Beverage

Dass and Brown World School
08.2019 - 08.2019

Front Office Associate

Taj , Chandigarh
06.2018 - 02.2019

Outdoor Vending

Walt Disney World
06.2017 - 08.2017

Industrial Trainee

Vivanta by Taj
01.2017 - 05.2017

Bachelors of Hospitality And Hotel Management - Hospitality And Hotel Management

Chandigarh University

High School -

D.C Model International School

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