Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
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Barpy Chan

Sydney,NSW

Summary

  • Results-driven, creative client advisor cum personal banker admin based now seeks to leverage 6+ years of multi-industry (admin & fashion) experience and boost employer's KPIs through excellent customer service and product expertise. Credentialed with a management degree, brings advanced knowledge of promotional strategies and events organized and connections.
  • Highly effective communicator - leverages strong verbal and written skills to build rapport with people from diverse cultural backgrounds and liaise effectively with teams as well as clients.
  • Good time manager - meets tight deadlines and competing demands and priorities evidenced by steering the coordination of inventory for timely delivery including delivery of complete stories in the marketing calendar.
  • Multiple tasks within a fast-paced environment
  • Demonstrating proficiency in various technical programs including Xero.

Overview

7
7
years of professional experience

Work History

Accounts Operation Executive Officer

IC Market
06.2023 - Current
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Improved customer satisfaction rates through timely communication and effective issue resolution for ticket
  • Tended to urgent correspondence to facilitate communication or resolution.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Personal Banker Consultant

HSBC
10.2022 - 04.2023
  • Implement banking knowledge/systems independently and analyze risk and compliance professionally
  • High attention to detail in each cash transaction such as the source of funds
  • Ensure the customer receives the correct information such as products/loans/accounts successfully
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Client Advisor

Tiffany & Co.
04.2018 - 04.2022
  • Hired to generate revenue growth using story telling/interactions strategies and relationship management CRM talents; achieving superior client satisfaction by swiftly responding to client issues and needs:
  • Consistently achieved work targets by Heightened customer satisfaction 110% and roped in 150+ new clients via excellent knowledge of products and brand history
  • Work with the side team to overcome any store issue and propose effective solutions
  • Sales force for clientele and compass for 3 years previously
  • Enrol client`s information for repair and stock request into Tiffany's Microsoft system

Education

Bachelor of Management - Japanese Minor

Auckland University of Technology
01.2020

Certificate in Business -

Auckland University of Techonology
01.2011

Skills

  • Product Knowledge
  • Presentation
  • Convincing Power
  • Negotiation
  • Marketing
  • Finance compliance and withdrawal
  • Promotions
  • Customer Engagement
  • Visual Merchandising
  • Administrative
  • Office Support
  • Teamwork
  • Communication

Hobbies and Interests

  • Singing
  • Yoga
  • Shopping

Languages

English
Native or Bilingual
cantonese
Native or Bilingual
mandarin
Native or Bilingual
Japanese
Elementary

Timeline

Accounts Operation Executive Officer

IC Market
06.2023 - Current

Personal Banker Consultant

HSBC
10.2022 - 04.2023

Client Advisor

Tiffany & Co.
04.2018 - 04.2022

Bachelor of Management - Japanese Minor

Auckland University of Technology

Certificate in Business -

Auckland University of Techonology

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Barpy Chan