Baylee Hardgrave
Tamatea,Napier
Summary
Hard-working professional with 5+ years of experience and a proven knowledge of customer loyalty, in-store promotions, and merchandising. Aiming to leverage my skills to successfully fill the Retail Sales Associate role at your company.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Mountain Warehouse
04.2024 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
Assistant Manager
Hallenstein Brothers
08.2022 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Assistant key holder
Icebreaker
07.2021 - 07.2022
- Participated in ongoing training to enhance own job skills and knowledge
- Met deadlines while maintaining high-quality deliverables
- Worked with coworkers to complete tasks
- Provided product information and resolved concerns to assist customers
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Defined problems, collected data, established facts and validated conclusions
Checkout Operator
Paknsave
03.2019 - 07.2021
- Resolved and de-escalated issues to address customer concerns
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Reconciled and prepared bank deposits
- Built and maintained positive working relationships with co-workers
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Helped customers locate merchandise
Skills
- Retail operations
- Team building and leadership
- Attention to detail
- Staff supervision
- Team management
- Hiring and training
- Upselling and cross selling
- Goals and performance
- Sales growth
Timeline
Assistant Store Manager
Mountain Warehouse
04.2024 - Current
Assistant Manager
Hallenstein Brothers
08.2022 - 04.2024
Retail Assistant key holder
Icebreaker
07.2021 - 07.2022
Checkout Operator
Paknsave
03.2019 - 07.2021
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