Baylee Mann
Queenstown
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Parents Company
11.2022 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Consistently kept up with marketing on social platforms ensuring promotive work to receive new clients.
- Streamlined invoice processing procedures to ensure timely payment of clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assistant Manager
Bendon, Queenstown
06.2021 - 11.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Store Manager
Hallensteins, Albany
02.2020 - 06.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
Store Manager
Tank, Warkworth
03.2019 - 11.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Assistant Store Manager
Glassons, NorthWest
04.2018 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Keeping track of daily KPI´s.
Education
High School Diploma -
Westlake Girls' High School
Auckland, NZ10.2016
Skills
- Computer Skills
- Customer Service
- Staff Management
- Payroll and budgeting
- Supervising staff
- Training and coaching
- Employee timesheet processing
- Social media knowledge
- Invoice Processing
- Time Management
- Verbal Communication
- Dedicated Team Player
- Customer and client relations
References
Available on requests
Timeline
Administrative Assistant
Parents Company
11.2022 - Current
Assistant Manager
Bendon, Queenstown
06.2021 - 11.2022
Assistant Store Manager
Hallensteins, Albany
02.2020 - 06.2021
Store Manager
Tank, Warkworth
03.2019 - 11.2019
Assistant Store Manager
Glassons, NorthWest
04.2018 - 01.2019
High School Diploma -
Westlake Girls' High School
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