Bayley Koroi
Auckland
Summary
Accomplished Department Manager at McDonald's with a proven track record in enhancing customer satisfaction and streamlining inventory processes. Expert in staff management and team leadership, demonstrated through significant improvements in staff accountability and versatility. Skilled in both loss prevention and fostering strong relationships, consistently achieving company-wide objectives through strategic cross-training and performance evaluations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department Manager
Mcdonalds
04.2017 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
Scaffolder
Total Access Ltd
03.2021 - 03.2024
- Assembled, erected and dismantled scaffolding structures to meet project needs.
- Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
- Assisted with tying off and securing scaffolding to building structures to optimize safety.
- Worked in team-focused environment to collaboratively complete projects on time and within budget.
- Inspected scaffolding for safety and structural integrity before each use.
- Built custom scaffolding structures to specifications for diverse applications.
Education
NCEA -
Massey High School
Auckland, AUK12.2019
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Loss prevention
- Relationship building and management
- Scheduling
- Employee performance evaluation
- Recruiting and hiring
- Budget management
Certification
Class 2 Truck Driver
Timeline
Scaffolder
Total Access Ltd
03.2021 - 03.2024
Department Manager
Mcdonalds
04.2017 - Current
Class 2 Truck Driver
NCEA -
Massey High School
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